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Chimes Maryland
Abuse/Neglect Abuse:

Physical abuse - physical contact which may include hitting, slapping, or mishandling a person that is not necessary for the safety of the person and causes discomfort; unnecessary use of physical or chemical restraints; failure to intercede on behalf of a person being abused.
Psychological (emotional) abuse - use of verbal or nonverbal expression or other actions that subjects the person to ridicule, humiliation, or dehumanization; intimidating or threatening a person in any way.
Sexual abuse - any sexual activity between a person served and an employee, volunteer, consultant or contractor of the agency unless the person involved is a consenting adult with the cognitive ability to make a judgement; any touching/fondling a person or causing a person to touch/fondle another individual to arouse sexual desires.
Violation of a personís rights - telling a person to go to his/her room and stay there; forcing a person to take medications or to eat quickly; failure to provide privacy during bathing or when changing after an episode of incontinence; denying a person access to a phone, mail, visits with family and friends; removing personal items or denying access to personal items as a means to punish the person; running personal errands while on duty and dragging person served along; posting any personal information about a person served in common areas of the home.

Neglect - failure to provide proper care and attention to a person that results in significant harm or jeopardy to a personís health, safety or well-being; failure to provide food, clothing, essential medical treatment, adequate supervision, shelter or a safe environment; leaving people unattended in vehicles.
Accounting and Auditing Matters The unethical systematic recording and analysis of the business and financial transactions associated with generally accepted accounting practices. (Examples include: misstatement of revenues, misstatement of expenses, misstatement of assets, misapplications of GAAP principles, wrongful transactions.)
Conflict of Interest A conflict of interest is defined as a situation in which a person, such as a public official, an employee, or a professional, has a private or personal interest sufficient to appear to influence the objective exercise of his or her official duties. (Examples include: inappropriate vendor relations, bribery, misuse of confidential information, inappropriate customer relations)
Disclosure of Confidential Information Unauthorized and unlawful disclosure of corporately owned intellectual property or trade secrets, as well as employee, customer or consumer information, marketing and other corporate data bases, marketing plans, business proposals and strategies.
Donor Stewardship Funds directed to the organization have not been handled with the utmost truthfulness or not used in accordance with the donorís intentions and wishes. Failure to provide due care with respect to the donor, and/or donation. Injury to the public trust.
Exploitation The illegal or improper use of a person or his/her resources for another's profit or advantage.

Examples would be:
  1. A staff member purchases clothing or other items not intended for the person with the person's money.
  2. A person is manipulated into giving away money or personal property such as a TV, jewelry or other property.
  3. Disappearance of personal property; unexplained change in bank account; depleted account.
  4. Accepting gifts of value from a person served.
  5. Soliciting donations from a person served or his/her family.
Falsification of Contracts, Reports or Records Falsification of records consists of altering, fabricating, falsifying, or forging all or any part of a document, contract or record for the purpose of gaining an advantage, or misrepresenting the value of the document, contract or record.
Misconduct or Inappropriate Behavior Intentional wrongdoing; specifically: deliberate violation of a law or standard.
Safety Failure of meeting requirements needed to perform all duties in a secure environment. Potential areas of harm. (Examples include: environmental damage, OSHA, EPA, supervisor directive, poor housekeeping). Violence is an expression of the intention to inflict evil, injury, or damage to a person or their property. (Examples include: direct, veiled, conditional, violent)
Theft The act of stealing; specifically: the felonious taking and removing of personal property with intent to deprive the rightful owner of it.
Violation of Policy Willful or innocent actions that are in direct violation of company policy, procedures, code of conduct, and/or implied contractual responsibilities. (Examples include: non- disclosure agreements, hiring standards, safety, Internet usage, corporate guidelines)
Other If you feel that the definitions above do not describe the event, action or situation you are looking to report about, please use this header.