Vous vous trouvez actuellement dans la zone confidentielle et sécurisée d'EthicsPoint. La liste ci-dessous présente certains types de violations possibles. Veuillez cliquer sur la flèche (Arrow Example) pour sélectionner le type de violation que vous désirez signaler.

City National Bank, an RBC company
Abusive Conduct Workplace conduct by a Supervisor, Manager or employee, undertaken with malice, that a reasonable person would find hostile, offensive and unrelated to an employer’s legitimate business interests, such as the use of derogatory remarks, insults, name calling, or physical conduct that a reasonable person would find threatening, intimidating or humiliating, or the gratuitous sabotage or undermining of a person’s work performance. These allegations are NOT based on race, color, religion, sex (including pregnancy), national origin, age (40 or older), disability or genetic information.
Accounting/Financial Irregularities Allegations of violations of laws, regulations or rules, or breaches of policies or standards regarding City National’s financial statements, including altering, destroying, or falsifying City National’s records or documents in a way that could impair the integrity of City National’s accounting records or financial statements.
Anti-Bribery and Corruption Allegations of violations of laws, regulations or rules, or breaches of policies or standards aimed at preventing City National, its colleagues, or others acting on its behalf from bribing or being bribed, directly or through a third party, in connection with financial and commercial activities. This category includes allegations relating to the corrupt receipt of anything of value (e.g., gifts, entertainment, employment, charitable contributions) directly or indirectly through a third party, or the provision of anything of value to a commercial person or governmental official, directly or indirectly through a third party.
Anti-Money Laundering Allegations of violations of laws, regulations or rules, or breaches of policies or standards intended to prevent the utilization of City National as a vehicle for money laundering activities. This category of allegations pertains to violation of laws, regulations, policies, or standards relating to account restrictions and closures as well as the prevention, detection, or reporting of money-laundering activities.
Books and Records Allegations of violations of laws, regulations or rules, or breaches of policies or standards regarding documentation that must be prepared and maintained in support of business activities, including allegations regarding the falsification or absence of City National documents or records.
Client Activities/Practices Allegations of violations of laws, regulations or rules, or breaches of policies or standards regarding actions in which a financial institution may or may not engage in the sale or servicing of financial products. Examples: violations of selling restrictions on non-resident products, failure to obtain or falsifying required signatures or client documents, coaching clients to lie about their financial position.
Client Fairness Allegations of violations of laws, regulations or rules, or breaches of policies or standards mandating fair treatment of clients, including those designed to prevent unfair, deceptive, or abusive acts and practices in the offering or servicing of financial products. Examples: violations of Do Not Call restrictions, forcing clients to buy add on products, misleading clients about the costs of products, violations of collections laws.
Conflicts of Interest Allegations of violations of laws, regulations or rules, or breaches of policies or standards governing situations in which the personal, professional, financial, or other interests of a colleague may potentially or actually diverge from or may be reasonably perceived as potentially or actually diverging from his or her obligations to City National or its clients. Examples: directing business to a supplier owned by a friend or family member (without receiving anything of value in return), approving a line of credit for yourself or a family member, falsifying information to receive a colleague benefit.
Data Protection and Privacy Allegations of violations of laws, regulations or rules, or breaches of policies or standards governing the processing (i.e., collection, use, access, sharing, transfer, or storage) of data, including personally identifiable or confidential client or colleague information. Examples: password sharing, “clean desk” policy violations
Discrimination Allegations of violations of laws, regulations or rules, or breaches of policies or standards regarding treating a person or a group of people less favorably. Federal law prohibits employee discrimination based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, disability, age (40 years old or older), genetic information (including family medical history) or in retaliation for filing a charge or complaint of discrimination, participating in a discrimination proceeding (such as an investigation or lawsuit) or opposing discrimination.
Fraud Management Allegations of violations of laws, regulations or rules, or breaches of policies or standards intended to diminish the risk of internal and/or external fraud to City National perpetrated by City National officers, directors, colleagues, and contractors. This category includes allegations of theft of tangible property by colleagues or agents of City National.
Gifts and Entertainment Allegations of violations of laws, regulations or rules, or breaches of policies or standards implemented to avoid actual or perceived conflicts of interest by colleagues when giving or receiving gifts and entertainment to/from relevant parties.
Harassment Allegations of violations of laws, regulations or rules, or breaches of policies or standards regarding unwelcome conduct that is based on race, color, religion, sex (including pregnancy), national origin, age (40 or older), disability or genetic information. Harassment becomes unlawful where 1) enduring the offensive conduct becomes a condition of continued employment, or 2) the conduct is severe or pervasive enough to create a work environment that a reasonable person would consider intimidating, hostile, toxic or abusive.
Insider Trading Allegations of violations of laws, regulations or rules, or breaches of policies or standards prohibiting the purchase or sale of a security while in possession of material, non-public information about the security. This category also includes “tipping” such information, securities trading by the person “tipped,” and securities trading by those who misappropriate such information.
Intellectual Property Allegations of violations of laws, regulations or rules, or breaches of policies or standards granting owners certain exclusive rights to a variety of intangible assets. Examples: taking or using source code from City National, its clients, competitors, or other third parties without permission, using a third party’s trademarked image in a presentation without paying the proper licensing fee.
Internal Operations Allegations of breaches of policies or standards of City National that are not otherwise contemplated by other risk categories and are generally not violations of law, regulation, or rule. Examples: manipulating the client counting mechanism at a branch, lying during an investigation, failing to escalate, colleague being over or short in cash.
Market Activities/Practices Allegations of violations of laws, regulations or rules, or breaches of policies or standards imposing quoting and trading standards on market practitioners in furtherance of fair and orderly markets. Examples: rules addressing market maker qualifications, quote publication, fair pricing/execution quality, and trade and execution reporting.
Misuse of Corporate Assets Allegations of violations of laws, regulations or rules, or breaches of policies or standards that prevent the use of City National’s resources (excluding intellectual property) for improper purposes. Examples: taking excess vacation time, using business travel for personal reason, falsification of time sheets, falsification of expense reports, and theft of tangible property that does not amount to criminal fraud.
Outside Business Activities Allegations of violations of laws, regulations or rules, or breaches of policies or standards that limit colleague outside business activities to mitigate risk of conflict of interest.
Policy Violation Allegations of violations of City National policies such as Mandatory Absence, Performance Management Policy or any other policy that does not have a specific case definition assigned.
Political Activities and Contributions Allegations of violations of laws, regulations or rules, or breaches of policies or standards which place limits or disclosure requirements on City National’s and/or its colleague’s political activities and contributions.
Retaliation Retaliation (including suppression) is taking unwarranted adverse action against a person in whole or in part (examples of adverse action can include denial of promotion, refusal to hire, denial of job benefits, reprimands, negative evaluations, threats, harassment, demotion, suspension, discharge, or other adverse treatment) because they may have engaged in the following protected activities:
- Complained about or reported a perceived or actual violation (e.g., allegations of violations of laws, regulations or rules, or breaches of policies or standards) or;
- Have taken a protected leave of absence (e.g., FMLA), or;
- Filed a formal complaint with a Control Function (Compliance Risk Management (CRM), Legal, Human Resources (HR), Corporate Security and Investigations (CSI), or Internal Audit), a member of their management hierarchy, or the Ethics Office regarding their work environment, or;
- Participated in an investigation, or;
- Any other protected activities.
Sales Practices Allegations of violations of laws, regulations or rules, or breaches of policies or standards related to:
1. Opening and/or closing of an account or product without client consent/authorization
2. Unauthorized manipulation of funds
3. Failure to accurately disclose product features, terms and conditions, and services to clients to enable informed decision
4. Selling client products or services that don’t align with their request or are misaligned with their stated needs or wants
Social Media Allegations of violations of laws, regulations or rules, or breaches of policies or standards involving the business or personal use of social media in a way that could cause reputational harm to or compromise personal, proprietary and/or confidential information about City National or its clients, colleagues, vendors, business partners or competitors.
Unprofessional Workplace Conduct Involves unprofessional conduct or actions that violate established workplace standards or norms. This can include, but is not limited to, disrespectful behavior towards colleagues, poor or misleading communications, dishonesty, gossiping, insubordination, inappropriate language, overstepping professional boundaries, displaying favoritism or interpersonal conflicts that impact the work environment. These allegations are NOT based on race, color, religion, sex (including pregnancy), national origin, age (40 or older), disability or genetic information.
Workplace Safety Allegations of violations of laws, regulations or rules, or breaches of policies or standards regarding an unsafe work environment, including perceived or actual threats of violence committed by or against a City National client, colleague, or other person with or without legitimate business at City National worksites.
Other Involves any conduct or action that does not fall in another risk category but that is a matter that concerns City National, a colleague, officer, director or agent of City National and could cause reputational or regulatory risk to City National.