Follow-up on a Report Code of Business Conduct and Ethics FAQs

To Make a Report


By Phone:

Dial toll-free, within the United States, Guam, Puerto Rico and Canada: 800-481-7103

After you complete your report you will be assigned a unique code called a "report key." Write down your report key and password and keep them in a safe place. After 5-6 business days, use your report key and password to check your report for feedback or questions.

EthicsPoint is NOT a 911 or Emergency Service:
Do not use this site to report events presenting an immediate threat to life or property. Reports submitted through this service may not receive an immediate response. If you require emergency assistance, please contact your local authorities.

Our Mission

It is the mission of United Refining Company to provide our customers with a stable supply of the highest quality petroleum products at competitive prices, insure corporate profitability and growth, invest in the future of the company and community, while providing a safe and challenging working environment and encourage the personal development of our Employees

The United Refining Company is committed to providing a working environment that offers the highest level of professional ethics and accountability that enhances the integrity and reputation of all stakeholders of the United Refining Company (URC).

The URC always has been and continues to be committed to conducting its business according to the highest ethical and moral standards, and in compliance with the intent and spirit of all applicable laws and regulations. All employees are expected to conduct their personal affairs and manage their business transactions in a manner that does not result in adverse criticism from the public, or in any way damage the outstanding reputation that the URC have earned throughout its history. Employees are expected to use good judgment, apply the highest ethical standards and refrain from any form of illegal, dishonest, or unethical behavior.

EthicsPoint is part of a board-adopted compliance program that supports the URC's commitment to exemplary ethical business conduct. The EthicsPoint system does not replace the URC's internal policies and procedures, or supervisory infrastructure. It is not a repository for idle complaints but rather a tool that allows all employees to participate in the business ethics of the URC.

The URC guarantees that employee reports are anonymous and reports submitted via EthicsPoint are confidential. No employee making a good faith report of a suspected violation will be subject to any reprisals.

We appreciate your support and cooperation.

See the EthicsPoint FAQs for more information.

ATTENTION! This webpage is hosted on EthicsPoint's secure servers and is not part of the United Refining Company website or intranet.