Travelers Ethics Helpline

During the course of your employment, you may encounter a situation where you are concerned about some form of wrongdoing, fraud, misconduct or a violation or potential violation of Travelers Code of Business Conduct and Ethics (“Code of Conduct”). Or, you encounter a situation where you just need additional information or guidance regarding the interpretation of the Code of Conduct or one of the many policies incorporated by the Code of Conduct. In any event, help is available to you.

One of the easiest ways to report a concern or ask for guidance is by using the Ethics Helpline. The Ethics Helpline is administered by an independent, third-party provider and can be accessed via a toll-free number or via the web, 24 hours a day, 7 days a week.

If you are unsure whether a situation is impacted by the Code of Conduct or other Company policies, you should discuss the situation with your supervisor, HR generalist, or the Compliance Officer or Group General Counsel for your business unit to prevent possible misunderstandings. If you become aware of any existing or potential violation of any law, regulation or the Code of Conduct, you must notify the Chief Ethics and Compliance Officer. You may contact the Chief Ethics and Compliance Officer, Christine Kalla, directly at (860) 277-1231 or you may provide notification by calling the Ethics Helpline.

You may request that any concern you report be treated as confidential. Every effort will be made to protect your identity when you contact the Chief Ethics and Compliance Officer. In some instances, however, it may be impossible to keep your identity confidential because of the demands of conducting a thorough investigation or because of legal requirements. If you are concerned about confidentiality, you may consider placing an anonymous call to the Ethics Helpline or submit your concerns anonymously via the web.

To encourage employees to report all violations of the Code of Conduct and ask questions related to compliance and ethics, Travelers will not permit retaliation or harassment for reports made or concerns raised in good faith.

To File a Report

This process is not intended to replace or supersede normal managerial and Human Resources communication channels.

After you complete your report you will be assigned a unique code called a "report key." Write down your report key and password and keep them in a safe place. After 5 - 6 business days, use your report key and password to check your report for feedback or questions.


EthicsPoint is NOT a 911 or Emergency Service:
Do not use this site to report events presenting an immediate threat to life or property. Reports submitted through this service may not receive an immediate response. If you require emergency assistance, please contact your local authorities.