Welcome to the Terex helpline

Five things to know about the helpline

What is the Terex Helpline?

The Terex Helpline is a confidential reporting system to help management and team members work together to address fraud, abuse, and other misconduct in the workplace and maintain a positive work environment. The Terex Helpline system is administered for us by EthicsPoint, an independent third party.

Where do these reports go? Who can access?

Terex Helpline reports are entered directly into an EthicsPoint secure server and available only to a small group of corporate team members within the Company who are charged with investigating the reports, based on the types of violations and locations of the incidents. Your report is not sent to your manager.

Should I identify myself?

If you choose to identify yourself, the Company will make every reasonable effort to keep your name confidential during the investigation. Many helpline reports can be more quickly and effectively completed when the reporter is identified, because it allows the Company to follow up directly with the reporter.

What if my boss or other managers are involved in a violation?

The Terex Helpline distribution protocols are designed so that implicated parties are not notified about, or granted access to, reports in which they have been named.

How can I monitor the progress of my concern?

At the end of your report, you will be provided with a “report key” and asked to create a password. With those two pieces of identification, you can follow up on the report online or by phone. You may need to wait several days after you make your initial report, at which point you can monitor progress on your report and learn whether any additional information is needed from you to address your concern.