To Make a Report

You may use either of the following methods to submit a report:

  • Select the "Make a Report" link at the top of this web page.
  • Dial toll-free, within the United States, Guam, Puerto Rico and Canada:

This process is not intended to replace or supersede normal managerial and Human Resources communication channels.

After you complete your report, you will be assigned a unique code called a "report key." Write down your report key and password and keep them in a safe place. After 5-6 business days, use your report key and password to check your report for feedback or questions.


Our Commitment to Excellence

Oriental Bank (Oriental) and its subsidiaries are fully committed to conduct our business practices following strict guidelines of professional and ethical conduct. Compliance with applicable laws and regulations is an important component of our corporate culture. Our directors, corporate officers and employees adhere to the highest ethical, moral and integrity standards. Our Code of Ethics and Personal Conduct states our vision of adequate corporate practices and provides the general rules to be followed in order to execute business practices that reflect our guiding principles.

Oriental has partnered with NAVEX to provide each stakeholder a means of reporting actual or suspected violations to our Code of Ethics, Customer Information Security and Privacy Standards or the Whistleblower Policy; as well as other work-related situations. Through EthicsPoint, you may report situations on the following areas:

  • Accounting or auditing matters;
  • Suspicious activities relating to the Bank Secrecy Act (“BSA”) and Anti-Money Laundering;
  • Employment-related matters like:
    • Conflicts of interest
    • Discrimination and harassment
    • Retaliation
    • Safety in the workplace
    • Inappropriate use of electronic systems
    • Other employment-related matters
  • Other issues that our stakeholders may feel are in conflict with Oriental Group’s principles.

Each stakeholder may also present a report regarding these subjects through the usual mechanisms provided internally by Oriental. For example, accounting and auditing matters may be referred to your supervisor, the Chief Financial Officer or the Internal Audit Department. Bank Secrecy Act and Anti-Money Laundering matters may be referred to the Compliance Department; and employment related matters may be referred to your supervisor or the Human Resources Department.

At Oriental, we value your input and expect that any information that you provide in a report is provided on a good faith basis and to the best of your knowledge. All inquiries will be handled diligently and discreetly. You may choose to remain anonymous, and confidentiality will be maintained insofar as possible. Neither Oriental nor its Corporate Officers will retaliate or allow retaliation, harassment or any form of discrimination against any shareholder, employee, customer or supplier who reports or inquires in good faith about any of the above stated subjects, or who seeks guidance on how to handle a suspected breach.

Oriental appreciates your support and cooperation as we continuously strive to offer the highest quality of financial products and services to our customers.