Our Commitment

Chapters Health System is committed to providing an environment in which our patients, families, employees, physicians, contractors/vendors, community partners and colleagues are empowered. We encourage you to ask questions, report concerns, and reinforce the Chapters Health System mission and core values.

Chapters Health System is a healthcare system that provides support and care for people in our community with or affected by advanced illness by offering a wide variety of compassionate healthcare choices.

The core values that we regard as essential to our achieving this mission are:

  • Patients and families come first
  • Honesty and integrity
  • Work together to meet common goals
  • Find new and better ways to care for our communities
  • Stewards of all our resources

We affirm this through our Code of Conduct which provides a framework to guide Chapters Health System in carrying out its compliance and ethical responsibilities. The code is an essential component of Chapters Health SystemCorporate Compliance Program. The principles found in our code help to create, maintain and ensure a culture of ethical and legal behaviors.

The first line of defense to adhere to our compliance responsibilities includes the following:

  • Understand and follow policies and procedures, laws, rules and guidelines governing health care
  • Lead by example
  • Take responsibility for our actions
  • Keep it legal
  • Do the right thing
  • Report any concerns/questions


For employees wishing to file an occurrence, patient care and safety issue, or an employee injury on a Web Intake Form, please click on the correct link below:

How To Make a Report

EthicsPoint in NOT a 911 or Emergency Service

If you or a loved one need emergency assistance, please contact your team directly. Do not use this site to report situations that threaten life or property. Reports submitted through this service may not receive an immediate response.


The information you provide here will be sent to Chapters Health System by EthicsPoint on a totally confidential and anonymous basis. You have our guarantee that your concerns and complaints will be addressed without fear of retaliatory action against anyone. You may use this site for reporting or inquiring about legal or regulatory violations, ethical and/or clinical misconduct or potential breaches of the Chapters Health System Compliance Program.

Thank you for supporting the Chapters Health System commitment to its mission, core values, and ethical principles.

You may use either of the following two methods to submit an Alert Line report:

After you complete your report, you will be assigned a unique code called a "report key." Write down your report key and password and keep them in a safe place. After 5-6 business days, use your key and password to check your report for feedback or questions. Click on the link below to follow-up on your report.