Why has Sun Chemical contracted with EthicsPoint for reporting of concerns?
EthicsPoint is an independent company that provides secure, confidential telephone and web-based systems for those who wish to report a concern regarding business conduct. Sun Chemical is one of many companies that contract with EthicsPoint for this service in the belief that potential reporters will be more comfortable reporting a concern knowing they will be reporting to a professional, third-party. In addition to providing service 24 hours a day, EthicsPoint offers translation services that allow telephone and web reports to be made in dozens of languages.
What is EthicsPoint's role?
EthicsPoint's principal responsibilities are:
- Provide confidential telephone and web-based options for reporters to state concerns about Sun Chemical business conduct.
- Treat the identity of reporters confidentially
- Provide translation services for those reporters who wish to report in languages other than English
- Transmit information about the concern to Sun Chemical ethics office so the company can conduct an appropriate investigation
- Allow Sun Chemical to communicate with an anonymous reporter by serving as an intermediary which can relay questions and answers, as well as information about the resolution of the case.
It is not EthicsPoint's role to take action to address the concern; only to transmit the concern to Sun Chemical ethics office for handling.
What questions or concerns should not be reported using this EthicsPoint service?
This service is for reporting what you believe to be violations of law, violations of the Business Conduct Standard & Guidelines pertaining to suspected fraud and misconduct in respect of accounting, internal accounting controls, auditing matters and bribery, banking and financial crime by employees, agents, or consultants of Sun Chemical. You should NOT use this service to report any other violations, among which are:
- Complaints about co-worker’s personal habits such as personal hygiene, talking too loudly, playing a radio, having a dirty or messy office.
- Non-health or safety related working locations issues – office too warm or too cold, air conditioning or heating not working, desk chair uncomfortable.
- Personal habits or conduct of co-workers outside the office or while not on company business.
- Any matter that is not related to the company, its employees’ business conduct, or the company’s property or business.
What if this is an emergency?
Concerns about an immediate threat of physical harm or damage to property should not be reported to EthicsPoint. If you require emergency assistance, please contact your local emergency services.
Should I report my concern through EthicsPoint or my Sun Chemical manager?
First consider whether you are comfortable raising your concern directly within Sun Chemical, such as to your manager, your HR representative, someone else in your department, or to Sun Chemical senior management. Sun Chemical has found that internal concerns usually can be resolved most quickly and satisfactorily when they are raised with internal resources such as management or human resources. If you are uncomfortable doing so, if you do not know whom to contact, or if you believe your concern has not been satisfactorily addressed, please proceed with the filing of a report through EthicsPoint. When reporting a concern, it is advised to utilize either a personal telephone or computer (not company owned).
How can I report my concern to EthicsPoint?
If you wish to report a business conduct concern involving Sun Chemical, you may complete a report on this website, or speak with a specialist in EthicsPoint call center, which answers calls to the Sun Chemical Ethics Line.
- Web-based form.
To make a report from this website, click here.
(it is not advised to report your concern from a company computer)
- Sun Chemical Ethics Line (operated by EthicsPoint).
To contact the Sun Chemical Ethics Line, click here for a list of applicable contact telephone numbers. In most countries, Sun Chemical offers a telephone number you can call at no cost to you. In most cases, the Ethics Line will initially be answered in English. The Ethics Line specialist who answers your call will bring an interpreter on the line if you would prefer to report your concern in a language other than English. You can reach an operator 24 hours a day. It is not advised to call the Ethics Line from a company phone.
Should I identify myself?
If you choose to identify yourself in reporting your concern, Sun Chemical will make every reasonable effort to hold your confidence during the investigation. Many investigations can be more quickly and effectively completed when a reporter is identified because it allows Sun Chemical’s investigator to follow up directly with the reporter.
May I report my concern anonymously?
In all countries except those which prohibit anonymous reporting, you may report your concern anonymously in either the web-based format or through the Sun Chemical Ethics Line, which is operated by EthicsPoint. If you choose to make your report anonymously, you will be provided with a report key and asked to create a password. You will be asked to retain these in order to return to the report you previously submitted. When you check back, you can monitor the investigation on your concern and add additional information, if necessary. This will also allow Sun Chemical to ask follow-up questions while protecting your anonymity.
If you choose to report anonymously, please take care not to report information that may personally identify you:
- Your reporting relationship to others in the company.
- Your physical work location.
How does EthicsPoint maintain confidentiality?
EthicsPoint does not trace phone calls or use Caller Identification. In addition, EthicsPoint does not generate or maintain internal connection logs containing Internet Protocol (IP) addresses, so no information linking you to EthicsPoint would be available. Reports from your computer would come through a secure Internet port and does not trace or show user screen names. EthicsPoint will not use information reported to it for any purpose other than passing along the information to Sun Chemical for appropriate handling.
How can I monitor progress of the investigation?
At the end of your telephone call or web-based report, EthicsPoint will provide you with a report key and ask you to create a password. You will be asked to telephone Sun Chemical Ethics Line, operated by EthicsPoint, or log into the EthicsPoint website 7-10 work days after you make the initial report. At that time, you can view progress on your report and learn whether any additional information is needed from you to address your concern.
How does Sun Chemical investigate concerns?
EthicsPoint notifies Sun Chemical ethics department when a concern is received. Sun Chemical then commences an appropriate investigation, using internal or external resources with expertise in conducting investigations. The information in the report is shared with appropriate investigation team members, and the concern is investigated promptly and discreetly. You are able to monitor status of the investigation by contacting Sun Chemical Ethics Line by clicking the Follow up link on the website.
What if I face retaliation?
Sun Chemical strictly forbids any retaliation against any person who reports a concern. Complaints made in good faith do not expose you to any sanctions, regardless of whether the underlying facts prove to be correct or result in any action. If you believe you have faced retaliation of any kind, please report it so that Sun Chemical can investigate.
