Welcome to the Ethics and Compliance Hotline for Texas Reliability Entity, Inc. (Texas RE). Here you may anonymously report unethical or illegal activities or policy violations concerning Texas RE, such as conflicts of interest, unethical business conduct, inappropriate accounting practices, fraud, violations of the Health Insurance Portability and Accountability Act (HIPAA), or violations of antitrust laws. You may also report possible violations of NERC Reliability Standards or state electric reliability regulations by any entity, or report other electric reliability compliance-related concerns or complaints.


To file a report, you may call 888-242-6340, or you may file a report online by clicking here: File A Report. After you complete your report, you will be assigned a unique code called a “report key.” Write down your report key and password, and keep them in a safe place. After four to five business days, use your report key and password to check on your report for feedback or questions.

Alternatively, you may choose to report a possible violation of a NERC Reliability Standard using the NERC Compliance Hotline by calling 866-888-0451 or through its website at https://www.nerc.net/hotline/

Texas RE prohibits retaliation against its employees and contractors for submitting a report.


For reports regarding possible violations of NERC Reliability Standards: If requested, Texas RE and NERC will withhold the name of the report submitter in their communications with the violating entity. Information provided will be held as confidential in accordance with the NERC Rules of Procedure. As appropriate, Texas RE and/or NERC may informally seek additional information from the report submitter and others. Texas RE may refer the matter for further investigation by NERC or the appropriate Regional Entity.


Do not use this site to report events presenting an immediate threat to life or property. Reports submitted through this service may not receive an immediate response. If you require emergency assistance, please contact your local authorities.