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Report a Concern

EthicsPoint is not a 112, 911, or other emergency service. Do not use this site to report immediate threats to life or property. To report such threats please contact your local authorities.

ETHICS HELPLINEYour voice is important!

Frequently Asked Questions (FAQs) About Reporting a Concern

Q: What if this is an emergency?

If you require emergency assistance, please contact your local authorities. Events presenting an immediate threat to life or property should not be reported through the Ethics Helpline.

Q: Who is EthicsPoint?

EthicsPoint is an independent company that provides confidential and anonymous web- and phone-based reporting channels for First Data and a variety of other companies.

Q: What happens to reports filed through the Ethics Helpline?

Reports filed through the Ethics Helpline, either by internet or by phone, are entered into EthicsPoint’s secure server to prevent any breach in security. These reports are then made available only to specific individuals within First Data who are responsible for determining the appropriate treatment and further action.

Q: Should I report my concern to my supervisor, HR representative, or management team?

You certainly can, and we encourage you to do that if you are comfortable doing so. However, if you are not comfortable reporting your concerns through these channels, you can use the Ethics Helpline. Reports filed through the Helpline can be filed anonymously and all report information is secure and held in the strictest confidence.

Q: Will I be retaliated against for reporting my concerns?

First Data will not tolerate retaliation against employees for making good faith reports of suspected wrongful conduct.

Q: What if I remember something important about the incident after I file a report?

When you file a report, you received a unique user name and are asked to choose a password. You can return to the Ethics Helpline again by internet or phone and add further information as necessary.

Q: If I file a report through the internet, won’t First Data be able to trace my identity through my computer?

No. EthicsPoint, the independent company that maintains the Ethics Helpline and receives information from you, does not generate or maintain any internal connection logs with IP addresses, so no information linking your PC to EthicsPoint is available. Internet addresses are also stripped away so that anonymity is maintained.

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