Answers to frequently asked questions are included here. If you have any additional questions or concerns, reach out to Best Buy’s Ethics Office.

ETHICSPOINT

Question: Who is EthicsPoint and why has Best Buy contracted with EthicsPoint for reporting of concerns?

Answer: EthicsPoint is an independent company that provides secure, confidential telephone and web-based systems for use by those who wish to report a concern regarding unethical behavior or misconduct. Best Buy is one of many companies that contracts with EthicsPoint, an independent third-party, to provide this service 24 hours a day/7 days a week.

Question: May I report using either the Internet or the telephone?

Answer: Yes. With EthicsPoint, you have the ability to file a confidential, anonymous report via the telephone or the Internet.

Question: What are the hours of service?

Answer: EthicsPoint offers secure and confidential services 24 hours a day/7 days a week.

Question: What if my concern is an emergency?

Answer: Concerns about an immediate threat of physical harm or damage to property should not be reported to the Open & Honest Ethics Line. If you require emergency assistance, please contact your local emergency services.

REPORTING

Question: Should I report my concern through the Open & Honest Ethics Line, my manager or Employee Relations?

Answer: There are many ways to report your concerns. The important thing is that you speak up. Your manager is usually in a good position to understand and respond to your concerns. If you’re not comfortable doing that, reach out to Human Resources, the Employee Relations Case Management Team (1-866-692-2947 or EmployeeRelations@BestBuy.com) or the Ethics Office. You may also contact EthicsPoint, an independent third-party, using the Open & Honest Ethics Line by phone or online 24 hours a day/7 days a week.

Question: My native language is not English. Are there resources available that assist with report translations if I speak or write in other languages?

Answer: Whether a report is submitted using the telephone or the Internet, there are translation resources available to assist with reports in languages other than English. If reporting is done via telephone, the reporter must be able to speak the name of their preferred language in English to the Ethics Line operator. A translator will then assist with the report.

Question: I am aware of some individuals involved with unethical conduct, but it doesn't affect me. Why should I bother reporting it?

Answer: Unethical conduct, at any level, ultimately hurts the company and all employees, including you. You only have to consider corporate scandals you see in the news to understand the impact of a single lapse in judgment. So, if you know of any incidents of misconduct or unethical behavior, consider it your duty – to yourself and your coworkers – to report it.

Question: I am not sure if what I have observed or heard is a violation of company policy, or involves misconduct or unethical behavior, but it just does not look right to me. What should I do?

Answer: Make a report. We'd rather you report a situation that turns out to be harmless than let possible unethical behavior go unchecked because you weren't sure. And rest assured that Best Buy prohibits retaliation against anyone who reports a concern, makes a complaint in good faith or cooperates in an investigation.

Question: Should I identify myself?

Answer: If you choose to identify yourself in reporting your concern, Best Buy will make every reasonable effort to hold your name in confidence during the investigation. Many investigations can be more quickly and effectively completed when the reporter is identified because it allows Best Buy's investigator to follow up directly with the reporter.

Question: May I report my concern anonymously?

Answer: You may report your concern anonymously either online or phone. If you choose to make your report anonymously, you will be provided with a report key and asked to create a password. You will need to retain these to return to the report you previously submitted. That will allow you to follow-up and check for status updates and additional questions posted to you by Best Buy’s investigator.

Question: What is the difference between reporting anonymously and reporting confidentially?

Answer: When you report anonymously, you do not provide your name or any other identifying information about yourself. You may report your concern anonymously either online or by phone. If you choose to make your report anonymously, you will be provided with a report key and asked to create a password. You will need to retain these to return to the report you previously submitted. That will allow you to follow-up and check for status updates and additional questions posted to you by Best Buy’s investigator.

When you report confidentially, you provide EthicsPoint with your name and other contact information, which is then shared only with those people at Best Buy who need to know in order to help investigate and resolve the issue. If you choose to identify yourself in reporting your concern, Best Buy will make every reasonable effort to hold your name in confidence during the investigation. Many investigations can be more quickly and effectively completed when the reporter is identified because it allows Best Buy's investigator to follow up directly with the reporter to seek clarification and ask follow-up questions.

Question: Is EthicsPoint able to identify me when I report by phone or online?

Answer: EthicsPoint does not trace phone calls or use Caller Identification. In addition, EthicsPoint does not generate or maintain internal connection logs containing Internet Protocol (IP) addresses, so no information linking your computer to EthicsPoint would be available if you choose to make a report online. Reports from your computer would come through a secure Internet portal which does not trace or show user screen names.

Question: What is a report key?

Answer: The report key is the identifier for the report or question that you submitted.

Question: Why do I need a password?

Answer: At the end of your anonymous telephone call or online report, EthicsPoint will provide you with a report key and ask you to create a password so that you can access the report in the future. It is extremely important that you retain both the report key and the password as both are needed to return to the report you previously submitted. You will be asked to follow-up with the EthicsPoint system again either online or by telephone three to five business days after you make your initial report to continue the “anonymous dialogue.” At that time, you can monitor progress on your report and learn whether any additional information or documents are needed from you by Best Buy’s investigator to further address your concern.

Question: Why is it so important that I keep track of my report key and password?

Answer: If you choose to make your report or ask a question anonymously, you will be provided with a report key and asked to create a password. It is extremely important that you retain both the report key and the password as both are needed to return to the report you previously submitted. As an anonymous reporter, this is the only way for you to follow-up and check for status updates and additional questions posted by Best Buy’s investigator.

Question: What if I remember something important about the incident after I make the report? Or what if the company has further questions for me concerning my report?

Answer: When you make a report anonymously via the internet or by phone, you receive a report key and are asked to create a password so that you can access the report in the future. You will be asked to follow-up with the EthicsPoint system again either online or by telephone three to five business days after you make your initial report to continue the “anonymous dialogue.” At that time, you can monitor progress on your report and learn whether any additional information or documents are needed by Best Buy’s investigator to further address your concern.

Question: What should I do if I lose my report key or forget the password I created?

Answer: Because of the high level of confidentiality that is maintained for reports, if you lose your report key or password, you will be required to make a new report. You can mention in the new report that this matter relates to another report you made earlier.

Question: Can I make a report from home and still remain anonymous?

Answer: A report from home, a neighbor's computer, or any Internet portal will remain secure and anonymous. An Internet portal never identifies a visitor by screen name and the EthicsPoint system strips away Internet addresses so that anonymity is totally maintained. Plus, EthicsPoint is contractually committed not to pursue a reporter's identity.

Question: I am concerned that the information I provide EthicsPoint will ultimately reveal my identity. How can you assure me that will not happen?

Answer: EthicsPoint is designed to protect your anonymity. However, if you wish to remain anonymous, you - as a reporting party - need to ensure that the body of the report does not reveal your identity by accident. For example, "From my cube next to Jan Smith..." or "In my 33 years..." Keep this in mind as you prepare a report that you wish to keep anonymous.

Question: What if my boss or other managers are involved in a violation? Won't they get the report and start a cover-up?

Answer: EthicsPoint is designed so that implicated parties are not granted access to reports in which they have been named.

INVESTIGATION PROCESS

Question: How does Best Buy investigate concerns?

Answer: EthicsPoint notifies Best Buy's Ethics Office when a concern is received. Your concern will be promptly reviewed and, if necessary, investigated by the team with the appropriate subject matter expertise. Information you provide will be shared only with people who need to know in order to resolve the issue. If the concern is substantiated, Human Resources will determine what, if any, disciplinary action is needed using the Coaching and Corrective Action Guidelines. The reporter will be notified when the matter is resolved, although details of the outcome will likely not be shared in order to protect the confidentiality of the investigation. Resources for both the reporter and subject of an investigation have been created to provide more transparency to the investigation process.

Question: What if I experience retaliation?

Answer: Best Buy prohibits any form of retaliation against anyone who reports a concern, makes a complaint in good faith or cooperates in an investigation. If you feel you have been retaliated against, contact the Open & Honest Ethics Line, Human Resources, the Employee Relations Case Management Team (1-866-692-2947 or EmployeeRelations@BestBuy.com) or the Ethics Office .