Welcome to the MCS
Compliance Reporting Program
To access the Compliance Reporting Program Hotline by phone, dial toll free within Puerto Rico and the United States 1-877-MCS-0004 (877.627.0004)
Report a Compliance or Ethics Concern Report a Fraud, Waste and Abuse Concern Report a Security and Privacy Concern Do you have a question? Ask us!

Our Commitment

MCS provides high quality services to our members, employees, providers and business associates. We are committed to conducting our business in an ethical manner and in compliance with all applicable federal and Commonwealth of Puerto Rico laws and regulations. As part of our efforts to promote a culture of compliance, we have established this web page and a dedicated Compliance Reporting Program Hotline to provide you with tools to report actual or potential troubling issues regarding Compliance, Fraud, Abuse and Security. If you are aware of a situation that could be a potential compliance violation, but you are not sure about it, let us help you. Just call us for guidance at our Compliance Reporting Program Hotline or report it thru this web page and we will work with you on your concern.

What kind of incident you can report?

Fraud, Waste and Abuse

These are issues that on most occasions represent a specific violation of a law and/or regulation, whether federal or local, or the MCS Policies and Procedures. For example, a violation to the MCS Compliance Reporting Program and/or any activity that could be considered fraud.

Compliance and Ethics

These are issues than in most occasions represent a specific violation of a law and/or regulation, whether federal or local. For example, a violation to the MCS Compliance Reporting Program and/or the Code of Ethics.

Security and Privacy

These are issues than in most occasions represent a specific violation of a law and/or regulation, whether federal or local or an MCS policy and procedure. For example, an unauthorized disclosure of Protected Health Information (PHI).

Assurance of Confidentiality and Non-Retaliation

Retaliation against an employee for reporting a compliance violation in good faith is strictly prohibited and will lead to disciplinary action. All employees have the responsibility to ensure the effectiveness of the Compliance Reporting Program by actively participating in the reporting of potential violations. The Compliance Division will take steps to protect their identity. It should be made clear, however, that the investigation process may result in callers’ identities being revealed. MCS has established security measures to preserve the confidentiality of Compliance Reporting Program Hotline records.

ATTENTION! This webpage is hosted on EthicsPoint's secure servers and is not part of the MCS website or intranet.