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Frequently Asked Questions

HOW TO ACCESS AND USE THE HOTLINE

How do I access the Lend Lease Employee Conduct Hotline?

You can access the Lend Lease Employee Conduct hotline through the link on our Policies and Procedures site on the Hive or by clicking on this link: http://www.lendlease.ethicspoint.com (if the hotline site does not automatically open when you click on this link, you can copy and paste the link into your Internet browser and hit Enter).

May I report using either the Internet or the telephone?

Yes. The Lend Lease Employee Conduct Hotline, hosted on Ethics Point’s secure server, allows you to file a confidential, anonymous report via either the telephone (Call the Hotline) or the Internet (File a Report).

How do I report a potential breach of the Lend Lease Code of Conduct using the internet?

  1. Select "File a Report" from the Lend Lease Employee Conduct Hotline homepage.
  2. Select the "Breach Type" that best describes your report topic.
  3. Fill out a report on your potential breach.
  4. Record the report key and password for your report so you can follow up on your report.

How do I report a potential breach of the Lend Lease Code of Conduct using the phone?

  1. Select "Call the Hotline" from the Lend Lease Employee Conduct Hotline homepage.
  2. Call the appropriate phone number for your country.
  3. The hotline phone operator will take you through the breach reporting process, which is essentially the same as reporting a breach using the website.
  4. Record the report key and password for your report so you can follow up on your report.

Can I still file a report if I don’t have access to the Internet?

You can file an EthicsPoint report from any computer that can access the Internet. You can file from home and many public locations, including libraries, have computers with access to the Internet. If you don’t have access or are uncomfortable using a computer, you can call the EthicsPoint toll-free hotline, which is available 24 hours a day, 365 days a year. See toll-free phone numbers for key countries below:

Australia: 1-800-339276
Singapore: 800-1204201
UK: 0800-032-8483
USA: 1-866-513-2097

WHEN AND WHAT TO REPORT

What types of issues should I report?

The Lend Lease Employee Conduct Hotline is a secure and independent channel for you to raise genuine concerns, seek further assistance and report potential employee conduct breaches that you have felt uncomfortable in raising or resolving through the other channels available to you. This includes potential breaches of the Lend Lease Code of Conduct, Employee Conduct Guide and other Lend Lease policies, regulations or the law.

Such potential breaches could include, but are not limited to:

  • Unsafe practices
  • Pollution / environmental damage
  • Discrimination
  • Harassment
  • Substance abuse
  • Conflicts of interest
  • Falsification of documents
  • Inappropriate gifts and entertainment
  • Inappropriate political activities and contributions
  • Insider trading
  • Breaches of a client's or Lend Lease's confidentiality
  • Inappropriate disposal of Lend Lease documents
  • Inappropriate personal use of Lend Lease resources
  • Bribery and corruption
  • Inappropriate client billings
  • Other potential breaches of Lend Lease policies or the law

Please note that some countries impose limitations on company hotlines and, in those countries, the Lend Lease Employee Conduct hotline will be managed to comply with local requirements.

When should I turn to the Lend Lease Employee Conduct Hotline?

You should turn to the hotline in the following circumstances:

  • If you believe that employee conduct and compliance issues are not being resolved, either through the existing managerial chain of command or other reporting options.
  • If you don't feel comfortable reporting through normal channels.
  • If you do not feel that you are getting sufficient assistance on employee conduct and compliance issues through the normal channels.
  • If you wish to remain anonymous in submitting a report.

I am not sure if what I have observed or heard is a breach of company policy, or involves unethical conduct, but it just does not look right to me. What should I do?

There are several things you can do. You can speak to your manager or you can bring it to the attention of the appropriate human resources or legal teams. If you do prefer, you can speak to a Lend Lease Business Conduct Officer directly (contact details can be found in the Code of Conduct Breach Reporting Policy) or you can file a report through the Lend Lease Employee Conduct hotline. The Lend Lease Employee Conduct hotline operator or web process will help you prepare and file your report so it can be properly understood. We'd rather you report a situation that turns out to be harmless than let possible unethical behaviour go unchecked because you weren't sure.

ANONYMITY, CONFIDENTIALITY AND INVESTIGATION

What happens to my report once I have submitted it?

Following each hotline call or web contact, a report will be forwarded to the appropriate Business Conduct Officer within Lend Lease for review and handling.

Your report is given a report key so that you can check back to receive a response or provide more information.

All concerns raised will be taken seriously and conduct that results in any employee fearing or experiencing negative consequences as a result of raising a genuine concern will not be tolerated.

Can I remain anonymous?

Yes. When you report a potential breach using the website or calling the hotline, you simply elect to be anonymous. You will be given a report key that allows you to check in on your report. Of course, giving you name can often help investigators look into the matter but we would rather you report anonymously than keep the information to yourself.

Please note that if you wish to be anonymous, ensure that you do not provide other information that could accidentally identify you, e.g. if you are the only person working in a country and you select that country, it would be easy to identify you (instead, select “other”). Don’t write information such as “….at my desk next to Jan Smith” or “in my 33 years with the business…”.

Who can access the report I have submitted?

Reports are entered directly on the EthicsPoint secure server to prevent any possible breech in security. EthicsPoint makes these reports available only to specific individuals within Lend Lease (the appropriate Business Conduct Officer) who are charged with evaluating the report, based on the type of breach and location of the incident. Each of these report recipients has had training in keeping these reports in the utmost confidence. See the Lend Lease Code of Conduct Breach Reporting Policy for more details about the breach reporting process.

What if my boss or other managers are involved in a breach? Won’t they get the report and start a cover-up?

The Lend Lease Employee Conduct hotline (using EthicsPoint’s system and report distribution) is designed so that implicated parties are not notified or granted access to reports in which they have been named.

It is my understanding that any report I send from a company computer generates a server log that shows every website that my PC connects with, and won’t this log identify me as a report originator?

EthicsPoint does not generate or maintain any internal connection logs with IP addresses, so no information linking your PC to EthicsPoint is available. In fact, EthicsPoint is contractually committed not to pursue a reporter’s identity.

If you feel uncomfortable making a report on your work PC, you have the option of using a PC outside work (such as one located at an Internet café, at a friend’s house, etc.) through the EthicsPoint secure website.

Can I file a report from home and still remain anonymous?

A report from home, a neighbour’s computer, or any Internet portal will remain secure and anonymous. An Internet portal never identifies a visitor by screen name and the EthicsPoint system strips away Internet addresses so that anonymity is totally maintained. Plus, EthicsPoint is contractually committed not to pursue a reporter’s identity.

I am concerned that the information I provide the Lend Lease Employee Conduct hotline (hosted by EthicsPoint) will ultimately reveal my identity. How can you assure me that will not happen?

The EthicsPoint system is designed to protect your anonymity – e.g. you do not have to enter your name and we do not register your personal details unless you want us to. However, to ensure your anonymity, you must also ensure that any other information you supply does not reveal your identity by accident. For example, if you enter “I sit next to Jan Smith…” or “In my 33 years…”.

Is the telephone toll-free hotline confidential and anonymous too?

Yes. You will be asked to provide the same information that you would provide in an Internet-based report and an interviewer will type your responses into the Lend Lease Employee Conduct hotline website (hosted by EthicsPoint). These reports have the same security and confidentiality measures applied to them during delivery.

What if I want to be identified with my report?

There is a section in the Internet-based report for identifying yourself, if you wish. You may also provide the hotline operator with your details if you file a report over the phone.

Are these follow-ups on reports as secure as the first one?

All EthicsPoint correspondences are held in the same strict confidence as the initial report.

How do I follow up on a breach report I have made anonymously?

After you complete your report you will be assigned a unique code called a "report key." Write down your report key and password and keep them in a safe place. After 5-6 business days, use your report key and password to check your report for feedback or questions.

What if I remember something important about the incident after I file the report? Or what if the company has further questions for me concerning my report?

When you file a report on the Lend Lease Employee Conduct hotline website (hosted by EthicsPoint) or through the EthicsPoint Call Centre, you receive a unique “report key” and are asked to choose a password. You can return to the EthicsPoint system again either by Internet or telephone and access the original report to add more detail or answer questions posed by a company representative and add further information that will help resolve open issues. We strongly suggest that you return to the site in the time specified when you receive your report key in order to answer company questions and get a speedy response. You and the company have now entered into an “anonymous dialogue” where situations are not only identified but can be resolved.

What should I do if I lose my report key?

Your report key is the number you are given when you file a report using the hotline (either via phone or Internet). Because of the high level of confidentiality that is maintained for reports, if you lose your report key or password, you will be required to file a new report. You can mention in the new report that this matter relates to prior report "X."

HOTLINE SOLUTION AND PURPOSE

What is EthicsPoint?

EthicsPoint is an external company that hosts the Lend Lease Employee Conduct Hotline, a secure and independent channel for you to raise genuine concerns, seek further assistance and report potential employee conduct breaches that you have felt uncomfortable in raising or resolving through the other channels available to you.

The Lend Lease Employee Conduct Hotline offers:

  • Confidential reporting and the choice to remain anonymous
  • Telephone and web-based reporting options in over 180 languages
  • 24-hour access, seven days a week
  • Ability to follow up on your concern, even if you choose to remain anonymous

Why do we need a hotline?

  • We believe that our employees are our most important asset. By creating open channels of communication, we can promote a positive work environment and maximise productivity.
  • An effective breach reporting system will augment our other efforts to operate in accordance with our core values and foster a culture of integrity, compliance and ethical decision-making.
  • To look after each other and the business, e.g. Lend Lease’s reputation.

If I see a breach, shouldn't I just report it to my manager or human resources and let them deal with it?

In the first instance, you are encouraged to speak to your manager or human resources or any other relevant functional team. We recognise, however, that there may be circumstances when you are not comfortable reporting the issue in this manner. It is for such circumstances that we have partnered with EthicsPoint to create the Lend Lease Employee Conduct Hotline.

Why should I report what I know? What’s in it for me?

When you observe some behaviour that you believe breaches our Code of Conduct or other policies and procedures, you have a duty to report it. We can only maintain a healthy and productive environment for all employees if we work together and uphold our commitment to doing the right thing and adhering to our company’s core values. Corporate misconduct can threaten the reputation and livelihood of an entire company.

Does management really want me to report?

We certainly do. In fact, we need you to report. You know what is going on in our company - both good and bad. You may have initial knowledge of an activity that may be cause for concern. Your reporting can minimise the potential negative impact on the company and our people. Also, offering positive input may help identify issues that can improve corporate culture and performance.

Respect | Integrity | Innovation | Collaboration | Excellence | Trust