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hotline

for the reporting of ethical and legal concerns

Attention: This webpage is hosted on NAVEX Global's secure servers and is not part of JNJ.com or any internal Company intranet.

Commonly Asked Questions

Why has the Company contracted with NAVEX Global for reporting of concerns?

The Johnson & Johnson Family of Companies has contracted with NAVEX Global to provide independent, secure, and confidential telephone and web-based systems for use by those who wish to report a concern regarding knowledge or suspicion of illegal or unethical conduct or violations of business conduct policies. In addition to providing service 24 hours a day, NAVEX Global offers translation services that allow telephone and web reports to be made in dozens of languages. (Please note: Confidential reporting may be prohibited in some countries.)

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What is NAVEX Global's role?

NAVEX Global's principal responsibilities are to:

  • Provide confidential telephone and web-based options for reporting concerns about knowledge or suspicion of illegal or unethical conduct or violations of business conduct policies;
  • Protect the identity of reporters who wish to remain anonymous, where local law permits;
  • Provide translation services for individuals reporting in languages other than English;
  • Transmit information about the concern to the Johnson & Johnson Family of Companies to enable an appropriate investigation;
  • Serve as an intermediary to employees and business partners for anonymous reporting, where permissible;
  • Relay follow-up questions and answers to anonymous reporters, as well as information about the resolution of the case.

It is not NAVEX Global's role to take action to address the concern, only to transmit the concern to the Johnson & Johnson Family of Companies.

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Should I report my concern through NAVEX Global or my manager or human resources representative?

As with matters of a sensitive nature, your first option is to always speak directly with your supervisor, management group, Human Resources representative, or the Equal Opportunity Office. If you are uncomfortable with the direct approach of discussing your concern in the manner described above, or if you feel that your concern has not been resolved, or if you prefer confidentiality and anonymity, you should use the Hotline for the Johnson & Johnson Family of Companies.

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How can I report my concern to NAVEX Global?

If you wish to report a concern about knowledge or suspicion of illegal or unethical conduct or violations of business conduct policies, you may complete a report on this website, or you may speak with a specialist in NAVEX Global's call center. Regardless of which option you select, you will have the option to remain anonymous, where local law permits.

Global numbers for the Hotline for the Johnson & Johnson Family of Companies vary by country and are available 24 hours a day. In most countries, you may reach these telephone numbers at no cost to you.

In most cases, the Hotline will initially be answered in English. The live operator who answers your call will bring an interpreter on the line if you would prefer to report your concern in a language other than English.

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Should I identify myself?

The Johnson & Johnson Family of Companies strives to preserve the anonymity and confidentiality of individuals who submit allegations through the Hotline; however, some identities may become apparent during the course of the investigation.

You will be invited to disclose your identity, which shall be kept confidential and revealed only to the persons in charge of the investigation, except in cases of malicious intent from your side. No attempt will be made to determine your identity through electronic means; however, providing your contact information may help expedite the investigation.

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May I report my concern anonymously?

You may report your concern anonymously through the web-based form or the Hotline for the Johnson & Johnson Family of Companies, where local law permits. At the end of your telephone call or web-based report, you will receive a report key and be asked to create a record ID.

Please retain your report key and record ID to monitor the progress on your concern or provide additional information, if necessary. This process also allows investigators to ask follow-up questions to anonymous reporters.

The Johnson & Johnson Family of Companies will make its reasonable efforts to keep your identity anonymous, should any legal claims be raised against or involving a Johnson & Johnson company. However, in the event of governmental investigation of your complaint or pursuant to judicial procedural rules, we may be required to disclose your identity.

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How does NAVEX Global maintain confidentiality?

NAVEX Global does not trace phone calls or use Caller Identification. Website reports come through a secure Internet portal, which does not trace or show user screen names. Further, NAVEX Global does not generate or maintain internal connection logs containing Internet Protocol (IP) addresses.

No information links your computer to NAVEX Global if you choose to make a report online.

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How can I monitor progress on my concern?

At the end of your telephone call or web-based report, NAVEX Global will provide a report key and ask you to create a record ID. You will be asked to call back or visit the Hotline website 7-10 business days after your initial report. At that time, you can monitor progress on your report and learn whether any additional information is needed from you to address your concern.

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What should I do if I lose my Report Key or Record ID?

Because of the high level of confidentiality that is maintained for reports, if you lose your report key or record ID, you will be required to file a new report. You may mention in the new report that this matter relates to another report you supplied earlier.

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How does the Johnson & Johnson Family of Companies investigate concerns?

NAVEX Global notifies the Johnson & Johnson Family of Companies when a concern is received. The Company then commences an appropriate investigation, using internal or external resources with expertise in conducting investigations.

The information in your report is shared with appropriate investigation team members, and the concern is investigated promptly and discreetly. You may monitor the status of the investigation by contacting the Hotline, or by clicking the Follow Up link on the website.

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Where do these reports go? Who can access them?

Reports are entered directly on the NAVEX Global secure server to prevent any possible breech in security. NAVEX Global makes these reports available only to specific individuals within the Johnson & Johnson Family of Companies, who are charged with evaluating and investigating such allegations.

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What if I face retaliation?

Threats or acts of retaliation against individuals who make a good faith report of suspected inappropriate conduct pursuant to J&J Company policies or provide information in connection with a report by another individual and that such acts will not be tolerated.

Disciplinary action will be taken against any employee who retaliates against others who reported such violations. Disciplinary action may include the immediate termination of employment.

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Does management really want me to report?

They certainly do. In fact, employees of the Johnson & Johnson Family of Companies have a reporting obligation and are encouraged to report any prohibited or unlawful activities of which they are aware. The Code of Business Conducts requires that any employee having information concerning any prohibited or unlawful act shall promptly report such matters.

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