We believe that good communication is essential to your well-being and to our organization. We understand that issues left unresolved can negatively impact your performance and the work environment. This is why we maintain an Open Door Policy at In-N-Out Burger which stresses the importance of Associates bringing to the attention of the company their questions, concerns or complaints. Issues of concern can be reported to direct supervisors, Divisional or Regional Managers, Department heads or supervisors, the Human Resources department or the Open Door Line (800-864-1948).
If there is a problem at your store or in your department and you do not feel comfortable speaking with a supervisor about it, we still want your concerns heard. That is why we provide our Associates with this avenue allowing you to share any of your concerns, problems or questions in confidence.
You should feel free to report without fear of reprisal, questions or problems, the following:
Please understand that if you have a problem, we want to help you solve it!
Select from the left hand side to submit a report online beginning with your store's state, follow up on a report that has already been submitted, or review our Open Door Policy and Policy Against Unlawful Harassment. Please be assured that you will not be retaliated against in any way for reporting your concerns in good faith.
If at any time you would like to speak directly to a member of the Human Resources Department, click for a list of contacts in the top left hand corner under Human Resources Contact List.
You may use either of the following two methods to submit a report:
Dial toll-free, within the United States, Guam, Puerto Rico and Canada:
After you complete your report you will be assigned a unique code called a "report key." Write down your report key and password and keep them in a safe place. After 5-6 business days, use your report key and password to check your report for feedback or questions.
Thank you for calling us with your concern. It will be forwarded to In-N-Out Burger's Human Resources department for resolution. If you wish to talk to someone directly regarding your concern, you may call your Human Resources department at 800-776-5587, extension 6311.