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A Message from the City Manager

To All City Employees,

Thank you for your dedication and service to the City of New Braunfels. I value the work that you do, and the effort you put into making New Braunfels a great place to live and work.

As public employees, we all share in the goal of protecting the public trust. One of our core values as a City is to "operate with integrity, holding ourselves to the highest standards of performance, transparency, accountability, and ethical conduct."

All employees share the responsibility to ensure that the City demonstrates this accountability, as well as the proper stewardship of the financial resources entrusted to us. I am committed to maintaining a work environment in which ethical behavior is central.

The City currently has in place various reporting avenues for you to report ethical concerns, such as policy violations, misconduct, or fraud. These can be reported to any member of management or the Human Resources Department. I encourage you to continue to utilize these channels as appropriate for the situation.

In situations where you prefer to place an anonymous report, the City has partnered with EthicsPoint, which is a confidential reporting system to assist management and employees to work together to address fraud and/or abuse in the workplace, all while cultivating a positive work environment. These reports can be related to ethics or policy violations, as well as positive stories and suggestions. These reports can be made on-line or via telephone.

The information you provide will be sent to us by EthicsPoint on a totally confidential and anonymous basis, if you so choose. I guarantee that your comments will be heard.

I hope and expect that all City employees will act ethically and responsibly at all times. When that is not the case, it is incumbent upon each of us to speak up so that the situation can be resolved.

Thank you for the work that you do on behalf of our citizens each day. Together, we are making New Braunfels great!

To Make a Report

You may use either of the following two methods to submit a report:

  • Select the "Make a Report" link at the top of this web page.
  • OR
  • Dial toll-free:

After you complete your report you will be assigned a unique code called a "report key." Write down your report key and password and keep them in a safe place. After 5-6 business days, use your report key and password to check your report for feedback or questions.

EthicsPoint is NOT a 911 or Emergency Service:
Do not use this site to report events presenting an immediate threat to life or property. Reports submitted through this service may not receive an immediate response. If you require emergency assistance, please contact your local authorities.

NOTE: Submissions in this system applies only to complaints against non-Charter officer City employees. Submission does not extend to complaints against elected officials or the City’s charter officers. If you would like to file an ethics complaint against an elected official or City charter officer please follow the instructions outlined in the City’s Ethics Ordinance, chapter 2, Section 2-8 available HERE, including completion of the required Ethics Complaint Form. This information may also be found on the City of New Braunfels site at For questions or additional assistance in completing and submitting the complaint form for an elected official or City charter officer please contact 830-221-4281.