Frequently Asked Questions

ATTENTION! This webpage is hosted on EthicsPoint's secure servers and is not part of the Rite Aid Corporation website or intranet.

About EthicsPoint

EthicsPoint is an independent company that provides secure, confidential telephone and web-based systems for use by those who wish to report a concern regarding business conduct. Rite Aid is one of many companies that contracts with EthicsPoint for this service in the belief that potential reporters will be more comfortable reporting a concern if they know they will be reporting to a professional, third-party. In addition to providing service 24 hours a day, EthicsPoint offers translation services that allow telephone and web reports to be made in dozens of languages.

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What happens when I contact the Rite Call Hotline

What happens when I contact the Rite Call Web site?

When you log on, a series of prompts will instruct you how to accomplish your task. When filing a report, you will be asked to provide the most detailed information possible about the incident. You may choose to remain anonymous when submitting your question or report; however, doing so may limit a full investigation of the matter.

Your report will be logged and forwarded to the Senior Director of Investigations and Ethics at Rite Aid for resolution.

When submitting your question or report, you will be given a report key and asked to create a personal password. You will need this information to access the "Follow up on Report" section on the Web site to check the status of the matter you reported. We ask you to follow-up on your inquiry or report within three to five business days.

Continued follow-up on a matter is particularly important for anonymous reports, where we have no other means to communicate with you, the reporter.

What happens when I call the Rite Call phone number?

The Hotline is administered by a third party, EthicsPoint, Inc. When you place a call to the Hotline, the EthicsPoint call center specialist will capture your question or report, asking you to provide detailed information. You may choose to remain anonymous when speaking with the call center specialist; however, doing so may limit a full investigation of the matter. You should be prepared, if you are willing, to provide the names of witnesses and potential victims of the alleged unethical conduct to increase the success of an investigation into your complaint.

Your report will be logged and forwarded to the Senior Director of Investigations and Ethics at Rite Aid for resolution. If your matter is urgent, s/he will provide you with information to contact the Ethics and Compliance Office directly so you can receive immediate assistance.

The call center specialist will provide you with a report key and password for you to access the "Follow up on Report" section on the Integrity Helpline Web site, and check the status of the matter you reported within three to five business days.

Continued follow-up on a matter is particularly important for anonymous reports, where we have no other means to communicate with you, the reporter.

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What if this is an emergency?

Concerns about an immediate threat of physical harm or damage to property should not be reported to EthicsPoint. If you require emergency assistance, please contact your local emergency services, or hang up and call 911.

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Should I report my concern through EthicsPoint or my Rite Aid manager or human resources representative?

First consider whether you are comfortable raising your concern directly, such as to your manager or your manager’s supervisor. Individuals within the company have indicated that, while sometimes challenging, directly addressing issues and or concerns with those involved can be very effective. If you are uncomfortable reporting your concern, if you do not know whom to contact, if you believe your concern has not been satisfactorily addressed, or if you wish to remain anonymous, please proceed with the filing of a report through EthicsPoint.

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How can I report my concern to EthicsPoint?

If you wish to report a business conduct concern involving Rite Aid, you may complete a report on this website, or you may speak with a specialist in EthicsPoint's call center, which answers calls to the Rite Aid Compliance & Ethics Hotline. Regardless of which option you select, you will have the option to remain anonymous, if you so choose.

  • Web-based form. To make a report from this website, click here.
  • Rite Aid Compliance & Ethics Hotline (operated by EthicsPoint).
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Should I identify myself?

If you choose to identify yourself in reporting your concern, Rite Aid will make every reasonable effort to hold your name in confidence during the investigation. Many investigations can be more quickly and effectively completed when the reporter is identified because it allows Rite Aid's investigator to follow up directly with the reporter.

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May I report my concern anonymously?

You may report your concern anonymously by using either the web-based form or the Rite Aid Compliance & Ethics Hotline, which is operated by EthicsPoint. If you choose to make your report anonymously, you will be provided with a report key and asked to create a password. You will need to retain these to return to the report you previously submitted. When you check back, you can monitor the progress on your concern and add additional information, if necessary. This will also allow Rite Aid to ask follow-up questions, while protecting your anonymity.

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How can I monitor progress on my concern?

At the end of your telephone call or web-based report, EthicsPoint will provide you with a report key and ask you to create a password. You will be asked to telephone Rite Aid’s Compliance & Ethics Hotline, operated by EthicsPoint, or visit the EthicsPoint website seven-ten business days after you make your initial report. At that time, you can monitor progress on your report and learn whether any additional information is needed from you to address your concern.

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What should I do if I lose my Report Key or password?

Because of the high level of confidentiality that is maintained for reports, if you lose your report key or password, you will be required to file a new report. You can mention in the new report that this matter relates to another report you supplied earlier.

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What if I face retaliation?

Rite Aid strictly forbids any retaliation against any person who reports a concern. Complaints made in good faith will not expose you to any sanctions, regardless of whether the underlying facts prove to be correct or result in any corrective action. If you believe you have faced retaliation of any kind, please report it so that Rite Aid can investigate.

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Does management really want me to report?

They certainly do. In fact, they need you to report. Your willingness to report a problem or concern translates into an opportunity for the company to be better. Reporting a concern can minimize the potential negative impact on the company and our customers, and, most importantly, help to alleviate a difficulty you might be facing. Also, offering input may help identify issues that can improve corporate culture and the company’s overall performance. If you observe or suspect a violation of company policy or of the law, as an employee, you have the obligation to speak up. Please do not assume that someone else is going to raise the concern. Unless you speak up, the company may not have the chance to investigate and address the situation.

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EthicsPoint is NOT a 911 or Emergency Service:
Do not use this site to report events presenting an immediate threat to life or property. Reports submitted through this service may not receive an immediate response. If you require emergency assistance, please contact your local authorities.