The North Texas Food Bank is committed to ethically serving our community. We have selected EthicsPoint to provide community members, clients, contractors, vendors, employees and others in a business relationship with the North Texas Food Bank, with a simple way to anonymously and confidentially report activities that may involve violations of the Food Bank’s Code of Conduct, criminal conduct or other unethical behavior by the Food Bank and its Partner Agencies.
The Ethics and Compliance Hotline operates 24 hours a day, seven days a week and is run by an independent, third-party provider called EthicsPoint. The Hotline is designed to protect your confidentiality, and your anonymity, if requested.
We encourage open communication. Present problems or concerns in the following manner:
If you do not feel comfortable reporting your concern based on the open door policy above, you may use either of the following two methods to submit a report:
Your report will be initially routed to EthicsPoint, an independent third-party partner. Calls to the hotline will be answered by an EthicsPoint representative, not by a NTFB employee. No retaliatory action will be taken against anyone for reporting or inquiring in good faith about unethical behavior or for seeking guidance on how to handle suspected breeches or misconduct. After you complete your report, you will be assigned a unique code called a “report key.” Write down your report key and password and keep them in a safe place. After 6 business days, you can use your report key and password to check your report for feedback or questions. All reports submitted by EthicsPoint will be carefully reviewed by the Food Bank and will be kept confidential to the extent possible while allowing the NTFB to investigate and respond.
Do not use this site to report events presenting an immediate threat to life or property. Reports submitted through this service will not receive an immediate response. If you require emergency assistance, please contact your immediate supervisor.
The Hotline should not be used for general complaints, suggestions or personnel issues. Instead, employees are encouraged to use other options at their disposal including talking to their supervisor or area director.