Compliance and Ethics Hotline

Frequently Asked Questions

How can I make a report?

Fluor’s Compliance and Ethics Hotline is available 24 hours a day, seven days a week. Reports may be made via the internet (webline) or by telephone in more than 150 languages. For confidentiality, the Hotline is administered by NAVEX Global, a third party vendor.

What type of situations should I report?

The Fluor Hotline is designed for employees to report any known or suspected violation of our Code of Business Conduct and Ethics, company policy, law, or other concerns you may have. Even if you are not sure, we would rather you report a situation that turns out to be harmless than possibly let unethical behavior go unchecked because you were unsure.

What happens when I contact the Fluor Compliance and Ethics Hotline?

For Hotline calls, the NAVEX Global call center answers the call and transcribes the information you report. Caller ID is never used and there will be no effort to trace your call. You may report anonymously where local law permits. However, keep in mind that the more information you provide, the easier it will be for the company to investigate and appropriately respond to your report.

If you want to obtain information on the status of your report, you MUST save and remember the unique report key and password that you will be asked to create. This will allow you to respond to questions from the investigator and to follow the progress of the investigation into your concerns. Even if you report anonymously, you can still communicate with the investigator through the NAVEX Global tool. You should follow up at least every two weeks on your report until the investigation is complete.

I have a question / need clarification regarding a policy or the Code of Conduct, what should I do?

If you are unsure, ask. The ‘Seek Guidance’ option allows you to be proactive and ask questions confidentially about our Code of Business Conduct, policies, and ethical business practices. We do not expect you to be an expert on the Code of Business Conduct, or conduct your own investigation, the Fluor Hotline offers you the ability to seek guidance when you are not sure.

How are reports handled at Fluor? Where do these reports go? Who can access them?

Reports submitted online are entered directly into NAVEX’s Global secure server. NAVEX Global makes these reports available only to specific individuals within the company who are charged with evaluating the report, based on the type of violation and location of the incident.

Fluor investigates Hotline reports and is committed to maintaining confidentiality to the maximum extent possible. The company will disclose the information you provide only on a need-to-know basis and as required by law. Further information on how Fluor handles Hotline reports can be found in HR 705 and HR 705 EU.

What if I remember something important about the incident after I file the report?

When you file a report, whether using the Internet (webline) or telephone, you will receive a unique report key and be asked to select a password. With the report key and password, you can return to the Fluor Compliance and Ethics Hotline again, either by Internet (webline) or telephone, and access the original report along with a status or provide follow-up information.

What if I am concerned about retaliation?

Fluor will not tolerate any form of direct or indirect retaliation that arises from raising concerns related to violations of Fluor’s Code of Conduct, policy, law, regulation or other unethical conduct. If a report is made in good faith, you will be protected no matter the outcome of the investigation of that concern. If you suspect you are experiencing retaliation, you should contact Human Resources or Fluor’s Compliance and Ethics Hotline. Retaliating against someone who makes a report in good faith can result in prompt and strong disciplinary action, up to and including termination.

Is there anyone I can contact internally with a concern?

In addition to the Hotline option, you can also reach out to the below resources when you have a concern:

  • Compliance & Ethics team
  • Supervisor or your supervisor’s supervisor (and up the reporting structure as necessary)
  • Local Human Resources manager
  • Industrial Relations manager
  • A Fluor Subject Matter Expert