ATTENTION! This webpage is hosted on EthicsPoint's secure servers and is not part of the Sun Life Family Health Center website or intranet.

NON-ENGLISH REPORTING: Please use the toll free number listed below to file a non-English concern.

To Make a Report

You may use either of the following two methods to submit a report:

  • Select the "Make a Report" link at the top of this web page.
  • OR
  • Dial toll-free, within the United States, Guam, Puerto Rico and Canada: 855-863-1291

After you complete your report you will be assigned a unique code called a "report key." Write down your report key and password and keep them in a safe place. After 5-6 business days, use your report key and password to check your report for feedback or questions.

EthicsPoint is NOT a 911 or Emergency Service:
Do not use this site to report events presenting an immediate threat to life or property. Reports submitted through this service may not receive an immediate response. If you require emergency assistance, please contact your local authorities.

Our Commitment

Sun Life Family Health Center is an organization with a strong commitment to observe high standards of business compliance and personal ethics in the conduct of their duties and responsibilities. Our written standards and policies contain general guidelines for conducting business consistent with the highest standards of conduct.

Sun Life Family Health Center is committed to maintaining an environment where open, honest communications are the expectation, not the exception. At Sun Life we want you to feel comfortable in approaching your supervisor or management with questions and concerns including instances where you believe violations of standards or policies may have occurred.

In some situations you may prefer to use this confidential hotline, hosted by a third party hotline provider, EthicsPoint. You may submit reports relating to violations of our written standards and policies, as well as asking for guidance related to compliance or ethics matters.

The information you provide to EthicsPoint will be sent to Sun Life in a format that protects your confidentiality. At Sun Life we take all reports about compliance and ethics matters seriously and will look into each report and follow up when further action is appropriate.

See the EthicsPoint FAQs for more information.