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Frequently Asked Questions

What is the Ethics and Compliance Hotline?

Booz Allen’s HelpLine is available for you to ask questions and report any concerns about potential issues arising from Booz Allen’s Code of Business Ethics and Conduct.

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May I report using either the Internet or the telephone?

Yes. With the Ethics HelpLine, you have the ability to file a confidential report via either the telephone or a secure Internet site.

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What type of questions can I ask via the Ethics HelpLine? Can I pose a question anonymously?

You can use the Ethics HelpLine to ask questions related to the firm’s Ethics Program, the Code of Business Ethics and Conduct, firm policies or compliance requirements related to your work for the firm. You can also ask questions directly to:

  • Ethics & Compliance (ethics@bah.com)
    • HR or Employee Relations
    • Security Services
    • Regulatory Compliance
  • Any attorney in the Legal Department
  • Chief Ethics and Compliance Officer, Joel Katz at 917-305-8085

You can pose a question anonymously if you prefer when using the Ethics HelpLine. If you ask a question anonymously, you should contact the Ethics HelpLine (either via phone or the secure web site) to obtain your response. If the firm needs additional information to provide a response, it will use the Ethics HelpLine system to provide it to you.

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What type of situations should I report? What if I’m not certain the activity is unethical?

You should report any violations of the Code of Business Ethics and Conduct (Green Book) firm policies, Core Values, law or regulation that you observe, suspect or have been reported to you by others. The Ethics HelpLine is one avenue for employees to make such reports or to ask questions about ethics and compliance-related matters. If you are not sure whether the activity is unethical, you should file a report.

The team supporting the Ethics HelpLine can help you prepare and file your report so it can be properly understood. We'd rather you report a situation that turns out to be harmless than let possible unethical behavior go unchecked. When in doubt, it’s best to report your concerns. As a guide, ask yourself:

  • Does it appear to be a violation of the firm’s policies or procedures?
  • Does it seem to be dishonest?
  • If I were doing this, would I be embarrassed to tell my family or friends?
  • Could this harm the firm, our client, or an employee in any way?

If you answer “yes” to any of these questions, you should speak up.

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If I see a violation, do I have to report it? What if I’m not comfortable doing so?

Whenever you observe any behavior, or you have good reason to suspect behavior or actions may be a violation of the Green Book, any firm policy, or a law or regulation, you are required to report it. You should bring any concerns forward to your career or job manager or member of leadership, or any of the other reporting avenues as outlined in the Green Book. We recognize, however, that there may be circumstances when you are not comfortable having your name associated with a report. In such circumstances that you can use the Ethics HelpLine to make your report anonymously. We would rather you report anonymously than keep the information to yourself.

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Does management really want me to report concerns?

We certainly do. In fact, you are required to report observed or suspected ethics or compliance violations. You may have knowledge of an activity that could put the firm or our clients at risk. Your reporting can minimize the potential negative impact on the firm, our clients and your fellow employees.

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I am concerned that if I file a Report or participate in an investigation, I will be retaliated against. What will the firm do to protect me from any type of retaliatory action?

Booz Allen does not tolerate retaliation against any employee who in good faith raises a question or concern or reports suspected misconduct related to the firm’s business or the conduct of any of its directors, officers, employees, clients, suppliers, or subcontractors. Our commitment to non-retaliation is a cornerstone of our Ethics Program. It assures you that in posing any question, raising any concern, or reporting misconduct, you will not suffer any negative consequences for doing so—period. Anyone who violates the firm’s Mandatory Reporting and Non-Retaliation Policy is subject to disciplinary consequences, up to or including termination of employment.

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Where do these reports go? Who can access them?

Reports are entered directly on the Ethics HelpLine secure server to prevent any possible breach in security. These reports are available only to a very limited number of individuals within the firm (for example, the Ethics and Business Integrity Office, Law Department, Employee Relations, etc.) who are charged with evaluating and responding to the report based on the type of violation. Each of these report recipients has had training in keeping these reports in the utmost confidence.

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It is my understanding that any report I send from a firm computer generates a server log that shows every web-site that my PC connects with, and won’t this log identify me as a report originator?

NAVEX, which operates the Ethics HelpLine, does not generate or maintain any internal connection logs with IP addresses, so no information linking your PC to the Ethics HelpLine is available. In fact, NAVEX is contractually committed not to pursue a reporter’s identity.

If you feel uncomfortable making a report on your work PC, you have the option of using any device outside our work environment with an Internet connection through the Ethics HelpLine secure website. You can also file a report over the phone if you prefer.

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Will I be required to share my name? Can I report anonymously?

You can ask a question or report your concerns with complete anonymity. You are not required to provide your name or any type of personal identification. If you choose to identify yourself, your identity will be provided only to those with a need to know. Everyone who receives such information is obligated to maintain confidentiality to the greatest extent practicable. If you choose to remain anonymous, please be aware that it may limit the firm’s ability to resolve the matter, depending on how much factual information you can provide. In some situations any potential investigation of the circumstances you have reported can only be effectively conducted if you disclose your identity.

If you prefer to make an Internet or telephone report anonymously, continued follow-up through the Ethics HelpLine on your part is particularly important since the investigator will have no other means to communicate with you.

Due to European Union data protection rules, European-based reporters are encouraged to identify themselves when making a report.

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Is the telephone toll-free hot line confidential and anonymous too?

Yes. You will be asked to provide the same information that you would provide in an Internet-based report and an interviewer will type your responses into the same entry form used on Ethics HelpLine web site. These reports have the same security and confidentiality measures applied to them during delivery.

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I am aware of some individuals involved with unethical conduct, but it doesn't affect me. Why should I bother reporting it?

Booz Allen chooses to promote ethical behavior. All unethical conduct, at any level, ultimately hurts the firm, our clients and all employees, including you. You only have to consider incidents reported in the news to see the disastrous effects that a seemingly harmless lapse in ethics can have on an otherwise healthy company. So if you know of any incidents of misconduct or ethical violations, consider it your duty to yourself and your coworkers to report it.

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What if my boss or other managers are involved in a violation? Won’t they get the report and start a cover-up?

No. The Ethics HelpLine report will be provided only to those responsible for reviewing and investigating your concerns. Your management will not be given a copy of the report.

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What if I remember something important about the incident after I file the report? Or what if the firm has further questions for me concerning my report?

When you file a report using the Ethics HelpLine site or through the Ethics HelpLine Call Center, you receive a unique user name and are asked to choose a password. You can return to the Ethics HelpLine system again either by Internet or telephone and access the original report to add more detail or answer questions posed by a firm representative and add further information that will help resolve open issues. We strongly suggest that you return to the site in the time specified to answer questions that may have been left for you. You and the firm now have entered into an “anonymous dialogue” where situations are not only identified but can also be resolved, no matter how complex.

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Are these follow-ups on reports as secure as the first one?

All Ethics HelpLine correspondences are held in the same strict confidence as the initial report, continuing under the umbrella of anonymity.

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Can I still file a report if I don’t have access to the Internet?

You can file an Ethics HelpLine report from any computer that can access the Internet. You can file from home. Many public locations, including the public library, have Internet computers. If you don’t have access or are uncomfortable using a computer, you can call the Ethics HelpLine toll-free hotline 888-475-0009 which is available 24 hours a day, 365 days a year.