To Make a Report

• Select the "Make a Report" link at the top of this web page.

After you complete your report you will be assigned a unique code called a "report key."

• Write down your report key and password and keep them in a safe place.
• After 5-6 business days, use your report key and password to check your report for feedback or questions.

Our Commitment

The eight Regional Entities: Florida Reliability Coordinating Council (FRCC); Midwest Reliability Organization (MRO); Northeast Power Coordinating Council (NPCC); ReliabilityFirst Corporation (RF) SERC Reliability Corporation (SERC); Southwest Power Pool (SPP); Texas Reliability Entity (TRE); and Western Electricity Coordinating Council (WECC), and NERC are committed to ensuring and promoting consistency among the Regional Entities.

Based on the ERO Operating Model White Paper, consistency means “that the approach, methods and practices are the same across the ERO Enterprise and that the outcomes…are fair, reasonable, and without bias.” However, consistency does not mean “that each Regional Entity produce identical outcomes given a particular set of circumstances.”

This reporting tool allows Registered Entities, or other relevant industry stakeholders to report any perceived inconsistency in the methods, practices, or tools of two or more Regional Entities. Report categories include the following:

• Compliance
• Enforcement
• Organization Certification
• Organization Registration
• Reliability Assessment and Performance Analysis
• Reliability Standards
• Situation Awareness and Infrastructure Security
• Training and Education

The Regional Entities partnered with the third-party provider EthicsPoint to develop this tool. Reports are entered and submitted directly on the EthicsPoint secure server. EthicsPoint provides these reports only to individuals within each Regional Entity who have specific permissions and training based on the issue and Regional Entities selected in the report.

Once a report is received, the Regional Entity listed in the report as the primary region will assess the report. This assessment results in an evaluation report that may include one or more of the following:

• Recommendations to address an actual inconsistency
• Explanation of the inconsistency
• Explanation that no inconsistency exists

The Regional Entities’ evaluation reports are incorporated into a findings spreadsheet that is made public while protecting the identity of the reporter. . The reporter has the option to remain anonymous and any identity information that is collected will not be included on the public report. The findings spreadsheet will never contain “non-public” information.

This reporting tool creates an open channel of communication to report perceived inconsistencies, and will augment efforts to ensure and promote consistency among the Regional Entities.

The Reporting Tool does not function as an appeal of a Regional Entity action or decision. Filing a report will not affect ongoing activities including, but not limited to, entity registrations, compliance audits, or enforcement actions.

The Reporting Tool is not associated with and does not replace the NERC Compliance Hotline or any Regional Entity Compliance Hotline. Each Regional Entity maintains a Compliance Hotline that can be found on each Regional Entity’s website. The NERC Compliance Hotline is located at https://www.nerc.net/hotline/. The NERC and Regional Entity Compliance Hotlines remain the mechanism for any person to submit a complaint reporting a possible violation of a NERC Reliability Standard.

Thank you for your time and commitment.

EthicsPoint is NOT a 911 or Emergency Service:
Do not use this site to report events presenting an immediate threat to life or property. Reports submitted through this service may not receive an immediate response. If you require emergency assistance, please contact your local authorities.