Follow-up on a Report FAQs

To Make a Report

You may use either of the following two methods to submit a report:

  • OR
  • Dial toll-free, within the United States, Guam, Puerto Rico and Canada: 1-800-251-9028

After you complete your report you will be assigned a unique code called a "report key." Write down your report key and password and keep them in a safe place. After 5-6 business days, use your report key and password to check your report for feedback or questions.

EthicsPoint

EthicsPoint is a comprehensive and confidential reporting tool to assist management, employees and the general public to work together to address fraud, abuse, and other misconduct in the workplace, all while cultivating a positive work environment. Oaks Integrated Care has contracted with EthicsPoint to assure the highest degree of confidence and confidentiality when making a report.

Our Commitment

Oaks Integrated Care embraces our mission to empower and support individuals and families to achieve emotional and physical wellness by providing quality health and social services. Our core values are:

  • Integrity – maintaining professional ethics
  • Excellence – committed to the highest clinical and administrative practices
  • Respect – recognizing the rights and dignity of others
  • Diversity – welcoming our differences
  • Leadership – acknowledging responsibilities to consumers, staff and community while focusing on mission

We are committed to an environment where open, honest communications are the expectation, not the exception. Our Corporate Compliance and Ethics Manual and our Code of Conduct contain general guidelines for conducting business with the highest regard for compliance standards and ethics.

We want you to feel comfortable in approaching our management team in instances where you believe any violations of policies, standards or ethical rights have occurred. Just as importantly, we want to hear directly from you about how we are doing and where we could be doing better. Our employees are what makes our organization strong and providing your positive suggestions and stories is always welcomed.

Make a Confidential, Anonymous Report

In situations where you prefer to place an anonymous report in confidence, we encourage you to make a report via the web using the toolbar to your left or call the third party hotline: 1-800-251-9028

The information you provide will be sent to us by EthicsPoint on a totally confidential and anonymous basis, if you should choose. You have our guarantee that your comments will be heard.

See the EthicsPoint FAQs for more information.