Our Commitment

Partners Behavioral Health Management (Partners BHM) is an organization with strong values of responsibility and integrity. Our Regulatory Compliance Program Description and Plan contains general guidelines for conducting business with the highest standards of ethics.

Partners BHM not only holds itself to these standards, but also the contracted providers who serve our consumers/enrollees. Partners BHM is committed to an environment of integrity and honesty with appropriate usage of resources.

We want you to feel comfortable in approaching your supervisor and/or provider in instances where you believe violations of policies, procedures, standards, rules and/or law may have occurred. However, there may be instances in which either you do not feel comfortable or have a need to report these concerns to the Partners Behavioral Health Management’s Compliance Program.

The Partners BHM Compliance Program is dedicated to the prevention, detection, and resolution of violations that relate to these three (3) core areas:

  • Program Integrity: Healthcare fraud, healthcare waste, and financial abuse
  • HIPAA Privacy: Confidentiality and appropriate management of paper based protected health information (PHI)
  • HIPAA Security: Confidentiality and appropriate management of electronic protected health information (PHI)

Partners BHM uses an alert-line, hosted by a third party vendor, EthicsPoint. You may use this alert-line to submit reports of concern relating to Program Integrity, HIPAA Privacy and HIPAA Security, as well as asking for guidance and/or clarification in these respective areas.

The information you provide will be sent to us by EthicsPoint on a confidential and anonymous basis if you should choose, as permitted by law.

You have our guarantee that your concerns will be heard. Reporting Medicaid fraud or financial abuse will not interfere with an enrollee's access to health care.

See the EthicsPoint FAQs for more information.

To Make a Report

You may use either of the following two methods to submit a report:

  • Select the "Make a Report" link at the top of this web page.
  • OR
  • Dial toll-free, within the United States, Guam, Puerto Rico and Canada: 866-806-8777

After you complete your report you will be assigned a unique code called a "report key." Write down your report key and password and keep them in a safe place. After 5-6 business days, use your report key and password to check your report for feedback or questions.