To Make a Report

You may use either of the following two methods to submit a report:

  • OR
  • Dial toll-free, within the United States, Guam, Puerto Rico and Canada:

After you complete your report you will be assigned a unique code called a "report key." Write down your report key and password and keep them in a safe place. After 5-6 business days, use your report key and password to check your report for feedback or questions.

Our Commitment

Covenant Physician Partners is a provider of healthcare services across the United States. As the majority owner and manager of leading ambulatory surgery centers (ASCs) and the manager of affiliated laboratories, Covenant is committed to excellence in patient care and service. It is only through active collaboration with our physicians and employees that we are able to meet patient needs. While we recognize our obligations to meet the requirements established by external parties, we are self motivated to exhibit our values of responsibility, integrity, and transparency. Our Standards of Conduct and Compliance Program Manual describes our general guidelines for conducting business with the highest ethical standards.

Covenant Physician Partners is committed to an environment where open, honest communications are the expectation, not the exception. If you are a patient and have any concerns about your care or experience at the ASC, we want you to feel free to talk with the Manager or Medical Director. If you are an employee or provider we want you to feel comfortable in approaching your supervisor or management in instances where you believe violations of policies or standards have occurred.

In situations where you prefer to place an anonymous report in confidence, you are encouraged to use this hotline, hosted by a third party hotline provider, EthicsPoint. You are encouraged to submit reports relating to concerns about your care or perceived violations of our Standards of Conduct and Compliance Program Manual, as well as asking for guidance related to policies and procedures and providing positive suggestions and stories.

The information you provide will be sent to us by EthicsPoint on a totally confidential and anonymous basis if you should choose. You have our guarantee that your comments will be heard.

See the Reference Guide for Reporting for more information.