Welcome to the Love’s Ethics Helpline

Our Commitment

Love’s Travel Stops & Country Stores & Affiliated Companies (“Love’s”) is an organization with strong values of responsibility and integrity. Love’s is committed to providing our employees with a safe and productive work environment. We believe being honest and trustworthy in our dealings with each other and with our customers makes Love’s a great place to work.

Love’s Ethics Helpline

Love’s has established the Love’s Ethics Helpline and authorized EthicsPoint, an independent third-party helpline, to provide us with an anonymous and confidential method for reporting allegations of conduct that may be unethical, illegal, in violation of professional standards, or otherwise inconsistent with Love’s Core Values, Customer Commitments, and Employee Handbook. We consider reports received through EthicsPoint very important and desire your cooperation in resolving such issues.

Before contacting the Love’s Ethics Helpline, we strongly encourage you to consider whether or not you can directly raise your concern with your supervisor, the Human Resources Employee Relations Team, or through another internal reporting method. However, we realize there may be some circumstances when you are not comfortable reporting the issue in this manner. The Helpline provides another outlet for reporting ethics issues.

How to Report

To file a report, submit your concern online or call our independent third-party helpline toll free at (855) 477-8735 to speak to a live EthicsPoint operator. Please be honest and straightforward, providing enough details to allow the company to investigate the situation thoroughly and address/resolve the issue in a timely and professional manner. Please note that if you elect to remain anonymous, we will only be able to contact you through this report.

We Need You

Your input is essential in supporting a positive and ethical organizational culture throughout Love’s. We value your opinions and encourage you to use this system to report any issues or concerns you feel are appropriate to bring forward.

Frequently Asked Questions

  • What should I report?
    • Examples of issues you should report include the following:
    • Fraud
    • Harassment
    • Discrimination
    • Theft
    • Accounting Irregularities
    • Unsafe acts
    • Illegal or unethical conduct
  • Who manages the Love’s Ethics Helpline?
    • EthicsPoint, an independent third party administrator manages the Helpline. EthicsPoint will send a report within 24 hours to specific individuals within Love’s who are responsible for evaluating the report based on type of report and location of the incident. Each Love’s report recipient is trained in keeping the reports confidential and safeguarded.
  • Can I still report my concerns to my supervisor, HR, or another internal group?
    • Yes. In fact, we strongly encourage you to consider speaking directly to your supervisor, the Human Resources Employee Relations Team, or another internal reporting method. If you are not comfortable with any of these methods, the Love’s Ethics Helpline provides another outlet for reporting.
  • Will I remain anonymous?
    • The Love’s Ethics Helpline is designed to protect your anonymity if you do not want to identify yourself. However, if you wish to remain anonymous, you need to ensure that the body of the report does not reveal your identity by accident. For example, refrain from including comments such as, “From my cube next to Jan Smith…” or, “In my 33 years…”
  • How do I file a report?
    • You may use either of the following methods to submit a report:

    (1) Call 1-855-477-8735
    or
    (2) Use the online prompt at the top of this page under To File a Report.

  • What happens to my report?
    • Every report received through the Love’s Ethics Helpline will be thoroughly investigated by Love’s personnel trained to handle the type of issue reported. We utilize all internal/external resources necessary, and if the investigation concludes there has been undue harm against an individual, the company acts with the highest integrity to resolve the situation.
  • How do I follow up on my report?
    • After you complete your report you will be assigned a unique code called a report key. After 5-10 business days, use your report key and password to check your report for feedback or questions.
  • What if I have an emergency?
    • The Love’s Ethics Helpline is NOT a 911 or emergency service. Do not use this site to report events presenting an immediate threat. If you have an emergency, please call 911.
  • Will I be retaliated against?
    • Love’s will not tolerate retaliation against anyone who, in good faith, reports an actual or suspected wrongdoing. Employees who do retaliate will be subject to disciplinary action, including the possibility of termination of employment.
  • Why should I report what I know?
    • We are Great People Who Care. We all have the right to work in a positive environment. With that right comes the responsibility of acting in an ethical manner and letting the appropriate people know if another employee is not meeting that expectation. By working together, we can maintain a healthy and productive environment. All employees’ livelihoods depend upon the success of the company.

To File a Report

You may also file by Phone:

Call (toll-free in the US and Canada):

1-855-477-8735

After you complete your report you will be assigned a unique code called a "report key". Write down your report key and password and keep them in a safe place. After 5-10 business days, use your report key and password to check your report for feedback or questions.

To Follow up on a Report:

Report Key:
Password:
 

Alternate Resources