Report a concern by phone

What should I do if the phone number is not working?

If the telephone number listed above is not functioning, please make your report online through this web site. Please indicate in the report that the telephone number did not work.

What should I do if the country/territory I am in is not listed above?

Please indicate in the report that dialing instructions for the country/territory you are located in were not available.

The FedEx Alert Line is not an Emergency Service. If you have an emergency, contact 911 or your local emergency number.

To report workplace violence, including stalking, threats of violence, or other action that puts you in a state of fear for your safety, please contact FedEx Security directly at 1.800.872.8025 or click here for an online form.

To report an issue regarding a package or delivery, please call Customer Service at 1.800.GoFedEx (1.800.463.3339) or click here for other options.