Our Commitment

Direct Relief is an organization with strong values of responsibility and integrity.

We require directors, officers, employees and volunteers to observe high standards of business and personal ethics in the conduct of their duties and responsibilities. All employees and representatives of Direct Relief are to practice honesty and integrity in fulfilling their responsibilities and to comply with all applicable laws and regulations.

We must ensure that a clear process exists through which concerns, complaints, or allegations of wrongdoing may be raised, reviewed, and if necessary investigated by an independent resource to resolve the matter.

Our Guiding Principles contains guidelines for conducting business with the highest standards of ethics and integrity. Our Whistleblower Policy contains a non-exhaustive list of the kinds of improprieties that should be reported. Our Conflict of Interest Policy assures that any conflicts of interest or potential conflicts of interest are fully disclosed to the Board of Directors and Executive Committee of the Board before a proposed decision is made or a proposed transaction is completed. Direct Relief’s Privacy Policy states that Direct Relief does not sell, share, rent, trade, barter, peddle, swap or otherwise disclose donor information to any outside party. Direct Relief also has a policy of not sending mail to donors on behalf of other organizations.

Direct Relief is committed to an environment where open, honest communications are the expectation, not the exception. We want our directors, officers, employees and volunteers to feel comfortable in approaching the appropriate individual in management or supervisor as applicable in instances where you believe violations of policies or standards have occurred. We also encourage members of the general public to approach the appropriate individual in management if they believe there have been violations of Direct Relief’s policies or procedures.

However, in situations where you prefer to place an anonymous report in confidence, you are encouraged to use this hotline, hosted by a third party hotline provider, EthicsPoint. You are encouraged to submit reports relating to violations or suspected violations pursuant to our Whistleblower Policy, as well as ask for guidance related to policies and procedures and provide positive suggestions and stories.

The information you provide will be sent to us by EthicsPoint on a totally confidential and anonymous basis if you should choose.

See the EthicsPoint FAQs for more information.

To Make a Report

You may use either of the following two methods to submit a report:

  • Select the "Make a Report" link at the top of this web page.
  • OR
  • Dial toll-free, within the United States, Guam, Puerto Rico and Canada:

After you complete your report you will be assigned a unique code called a "report key." Write down your report key and password and keep them in a safe place. After 5-6 business days, use your report key and password to check your report for feedback or questions.