Make a Report Follow-up on a Report Code of Conduct FAQs

Our Commitment

At the core of Colonial’s business are our RAISE values of Respect, Accountability, Innovation, Safety and Excellence. We take these values seriously and they provide the foundation for our Code of Conduct (the “Code”). The Code contains guidelines for conducting business ethically.

By following the guidelines in the Code and holding each other accountable, we can all contribute to ensuring Colonial is a trusted, safe, reliable, and ethical workplace. We want you to feel comfortable in approaching your manager, your HR Business Partner, or the Ethics Program Manager in instances where you believe violations of the Code have occurred.

In situations where you prefer to make a confidential, anonymous report, you are encouraged to use this EthicsLine, hosted by a third party provider, EthicsPoint. You can submit reports relating to potential ethics violations via phone at 800-500-0333 or online using the “Make a Report” link above.

The information you provide will be sent to the Ethics Team by EthicsPoint on a confidential and anonymous basis if you choose.

You will be heard.

See the EthicsPoint FAQs for more information.

To Make a Report

You may use either of the following two methods to submit a report:

  • Select the "Make a Report" link at the top of this web page.
  • OR
  • Dial toll-free, within the United States, Guam, Puerto Rico and Canada:

After you complete your report you will be assigned a unique code called a "report key." Write down your report key and password and keep them in a safe place. After 5-6 business days, use your report key and password to check your report for feedback or questions.