Make a Report Follow-up on a Report Code of Business Conduct FAQs

Our Commitment

At the core of Colonial’s business are the values of safety, personal integrity, respect, innovation, and teamwork. We take these values seriously and they provide the foundation for our Code of Business Conduct. The Code of Business Conduct contains general guidelines for conducting business with the highest standards of ethics.

Colonial is committed to a work environment where open, honest communications are the expectation, not the exception. We want you to feel comfortable in approaching your supervisor, your People Person, or the Compliance & Ethics Manager in instances where you believe violations of policies or standards have occurred.

In situations where you prefer to place an anonymous report in confidence, you are encouraged to use this EthicsLine, hosted by a third party provider, EthicsPoint. This is a multi-purpose resource.You are encouraged to submit reports relating to violations stated in our Code of Business Conduct. You may also ask the EthicsLine for guidance related to policies and procedures, and we welcome you to use this resource to provide positive suggestions and stories, as well.

The information you provide will be sent to us by EthicsPoint on a totally confidential and anonymous basis if you choose. You have our guarantee that your comments will be heard.

See the EthicsPoint FAQs for more information.

To Make a Report

You may use either of the following two methods to submit a report:

  • Select the "Make a Report" link at the top of this web page.
  • OR
  • Dial toll-free, within the United States, Guam, Puerto Rico and Canada:

After you complete your report you will be assigned a unique code called a "report key." Write down your report key and password and keep them in a safe place. After 5-6 business days, use your report key and password to check your report for feedback or questions.