You may use either of the following two methods to submit a report:
After you complete your report you will be assigned a unique code called a "report key." Write down your report key and password and keep them in a safe place. After 5-6 business days, use your report key and password to check your report for feedback or questions.
SSM Health is dedicated to serving all patients who enter our doors regardless of race, religion, age, sexual orientation, veteran status, disability, national origin, language, or gender. For SSM Health, diversity is both a moral and business imperative. In other words, it’s the right thing to do.
SSM Health is committed to an environment where open, honest communications are the expectation, not the exception. If you believe that SSM Health has not lived up to its commitment of equality in care or discriminated in another way on the basis of race, religion, age, sexual orientation, veteran status, disability, national origin, language, or gender, you can file a grievance.
If you need help filing a grievance, or in situations where you prefer to place an anonymous report in confidence, you are encouraged to use this helpline, hosted by a third party hotline provider, EthicsPoint.
The information you provide will be sent to us by EthicsPoint on a totally confidential and anonymous basis if you should choose. You have our guarantee that your comments will be heard.
See the EthicsPoint FAQs for more information.