You may use either of the following two methods to submit a report:
Dial toll-free, within the United States, Guam, Puerto Rico and Canada:
After you complete your report you will be assigned a unique code called a "report key." Write down your report key and password and keep them in a safe place. After 5-6 business days, use your report key and password to check your report for feedback or questions.
Virginia529 and ABLEnow share strong values of responsibility and integrity. Our Code of Business Conduct and Ethics contains general guidelines for conducting business with the highest level of customer service and standards of ethics.
Virginia529 and ABLEnow are committed to an environment where open, honest communications are the expectation, not the exception. We want employees to feel comfortable in approaching a supervisor or management in instances where violations of policies or standards may have occurred. We also want customers to have a channel to voice concerns or complaints regarding our products and service.
In situations where you prefer to place an anonymous report in confidence, you are encouraged to use this hotline, hosted by a third-party hotline provider, EthicsPoint. You are encouraged to submit reports with your concerns, as well as asking for guidance related to policies and procedure and providing positive suggestions.
The information you provide will be sent to us by EthicsPoint on a totally confidential and anonymous basis if you should choose. We strive to foster an environment where your feedback is taken seriously.
See the links above for employee and customer EthicsPoint FAQs for more information.