You may use either of the following two methods to submit a report:
Dial toll-free, within the United States, Guam, Puerto Rico and Canada:
After you complete your report, you will be assigned a unique code called a "report key." Write down your report key and password and keep them in a safe place. After 5-6 business days, use your report key and password to check your report for feedback or questions.
ADA Coordinator
Greer Drummond
adacoordinator@virginia529.com
Commonwealth Savers shares strong values of responsibility and integrity. Our Code of Business Conduct and Ethics contains general guidelines for conducting business with the highest level of customer service and standards of ethics.
Commonwealth Savers is committed to an environment where open, honest communications are the expectation, not the exception. We want employees to feel comfortable in approaching a supervisor or management in instances where violations of policies or standards may have occurred. We also want customers to have a channel to voice concerns or complaints regarding our products and service. We strive to foster an environment where your feedback is taken seriously.
In situations where you prefer to place an anonymous report in confidence, you are encouraged to use this hotline, hosted by a third-party hotline provider, EthicsPoint. You can submit reports with your concerns, as well as ask for guidance related to policies and procedure and provide positive suggestions.
The information you provide will be sent to us by EthicsPoint on a totally confidential and anonymous basis if you should choose.
For more information about EthicsPoint, please see the links above.