KinderCare Learning Companies Ethics Support Line

An ethical culture starts with you.

When it comes to ethics, we know that the small decisions we make and little actions we take every day as KinderCare Learning Companies employees, parents, and community members define KLC’s culture. Speak up if something is wrong. Act honestly and respectfully. Do business with integrity. You have the tools to make decisions and help protect a culture of the utmost ethical standard.

If you’re facing an ethics issue, the first action you can take is to ask for help:

  • Do a gut check. Ask yourself: Is this right? Would I want my actions shown on the evening news? What would I tell my child to do?
  • As an employee, use your resources, including your manager, HR Business Partner, or consider reaching out to the Employee Support Center for guidance.
  • As a parent or community member, reach out to your center director for insight and resources.

Take action via the Ethics Support Line.

In situations where you prefer to place an anonymous report in confidence, you are encouraged to use the Ethics Support Line below, hosted by a third-party hotline provider, EthicsPoint. Our support line is a confidential way to report possible violations of our Code of Ethics or any accounting, internal controls, or audit-related complaints. You may contact the Ethics Support Line 24 hours a day, 7 days a week.

KLC will never retaliate against you for honestly reporting suspected ethics issues. The information you provide will be sent to us by EthicsPoint on a totally confidential and anonymous basis if you should choose. We will treat you with respect as we address your concerns.

File a report online.

File a report by phone.

Dial toll-free, within the United States:

After you complete your report, you will be assigned a unique code called a "report key." Write down your report key and password and keep them in a safe place. Use your report key and password to check your report for feedback or questions.

Remember, if you have contacted EthicsPoint anonymously, they have no way of contacting you. In many cases, EthicsPoint may have a follow-up question for you. So, be sure to save your Report Key and check into the EthicsPoint site regularly. If you choose to share your contact information, a KLC HR Advisor will follow up with you within 1-2 business days.

We have additional support resources, too.

If you have a concern that doesn’t violate the Code of Ethics but is still important, the Employee Support Center was created to get your questions answered and your concerns addressed quickly and with respect. To reach an Employee Support Center Specialist, call 1-888-525-2472.

If you are a KinderCare parent with questions, our Family Support team is available to assist you Monday through Friday between the hours of 6 a.m. to 5 p.m. Pacific time. You can reach us by phone at 1-888-525-2780 or you can email Customer Care at care@kindercare.com.