Our Commitment

At QBE we aspire to be a company with a strong ethical culture, where we behave with integrity, are honest and do the right thing.

Our Code of Ethics and Conduct sets expected minimum standards of behaviour. It reflects our changing business environment as well as emerging regulatory and compliance requirements. QBE is committed to an environment that gives priority to employee rights and fair procedures, promotes tolerance, compassion and loyalty and where open, honest communications are the expectation, not the exception.

We understand it's not always easy to speak up and report conduct or activity you believe is wrong, but QBE is committed to providing an open, safe and transparent environment where employees who do choose to speak up are supported.
We want you to feel comfortable in approaching your manager or senior management in instances where you have genuine concerns about any conduct or activity.

In situations where you prefer to place an anonymous report about such matters, you are encouraged to use QBE’s hotline hosted by a third-party hotline provider, EthicsPoint. You can also use this hotline to request guidance from QBE on ethical dilemmas, as well as providing positive suggestions and stories. Such requests for guidance will be made available only to specific individuals within QBE who are charged with evaluating the information and providing a response to you.

The information you provide and any guidance you may be seeking will be sent to us by EthicsPoint on a totally confidential and if you have chosen it, anonymous basis. You have our guarantee that your report will be heard, assessed and (if required) investigated and if the concerns are found to be valid, appropriate corrective action will be taken.

See the EthicsPoint FAQs for more information.

To Make a Report

After you complete your report you will be assigned a unique code called a "report key." Write down your report key and password and keep them in a safe place. After 5-6 business days, use your report key and password to check your report for feedback or questions.