Frequently Asked Questions

Q. What is the McAfee Helpline?

A comprehensive and confidential/anonymous internet-based reporting tool administered by EthicsPoint, an independent, professional third-party company that provides secure, confidential telephone and web-based systems for use by those who wish to report a concern regarding business conduct. McAfee is one of many companies that contracts with EthicsPoint for this service. In addition to providing service 24 hours a day, EthicsPoint offers translation services that allow telephone and web reports to be made in several languages.

Q. What is EthicsPoint's role?

EthicsPoint's principal responsibilities are:

  • Provide confidential telephone and web-based options for reporters to ask questions or state concerns about McAfee business conduct
  • Protect the identity of reporters who wish to remain anonymous
  • Provide translation services for those reporters who wish to report in languages other than English
  • Transmit information about concerns to McAfee’s Ethics & Compliance Office so the company can conduct an appropriate investigation
  • Allow McAfee to communicate with an anonymous reporter by serving as an intermediary which can relay follow-up questions and answers, as well as information about the resolution of the case
  • It is not EthicsPoint's role to take action to address the concern, only to transmit the concern to the McAfee Ethics & Compliance Office.

Q. What are the hours of service?

EthicsPoint offers a secure and confidential service 24 hours a day/7 days a week.

Q. May I report using either the Internet or the telephone?

Yes you may. By giving you choices, the McAfee Helpline allows you to ask a question or file a report confidentially, or in certain cases anonymously, and in the manner most comfortable or convenient to you. After you select ‘Report A Concern or Ask A Question’ and select the country you are located in, you will be directed to the page that gives you the option of communicating by online form or by phone.

Q. Is the telephone toll-free helpline confidential and anonymous too?

Yes. You will be asked to provide the same information that you would provide in an Internet-based report and an interviewer will type your responses into the EthicsPoint Web site. These reports have the same security and confidentiality measures applied to them during delivery.

Q. Should I report my concern through EthicsPoint or my McAfee manager or the HR Support Center?

You can raise concerns about questionable ethical behavior at McAfee in several ways.

  • Face-to-face discussions with your manager are the best way to solve most on-the-job issues
  • Contact Human Resources
  • Contact the Ethics & Compliance Office
  • Call or use the Ethics Helpline web reporting tool

There are several good reasons why you should use the McAfee Ethics Helpline. McAfee’s Helpline ensures that your report gets to the appropriate people. That may or may not happen if you simply report something to your manager, especially when dealing with issues not under his/her control. Additionally, reports can be filed anonymously and all report information is secure and held in the strictest confidence.

If you are uncomfortable with any of these resources, or if the resource is part of the problem, please consider another option, but DO raise the concern – don’t ignore it.

Q. Does management really want me to report?

They certainly do. In fact, they need you to report. Your willingness to report a problem or concern translates into an opportunity for the company to be better. Reporting a concern can minimize the potential negative impact on the company and our customers, and, most importantly, help to alleviate a difficulty you might be facing. Also, offering input may help identify issues that can improve corporate culture and the company's overall performance. If you observe or suspect a violation of company policy or of the law, as an employee, you have the obligation to speak up. Please do not assume that someone else is going to raise the concern. Unless you speak up, the company may not have the chance to investigate and address the situation.

Q. What type of situations should I report?

The EthicsPoint system is designed for employees to report any violation of our stated Code of Conduct, or other concern you may have. If you have a question as to whether something is permitted under the Code of Conduct, you may ask it here. Questions regarding wages, benefits, hours, etc. should be directed to your manager or Human Resources representative.

Q. It is my understanding that any report I send from a company computer generates a server log that shows every web-site that my PC connects with, and won't this log identify me as a report originator?

EthicsPoint does not generate or maintain any internal connection logs with IP addresses, so no information linking your PC to EthicsPoint is available. In fact, EthicsPoint is contractually committed not to pursue a reporter’s identity. If you feel uncomfortable making a report on your work PC, you have the option of using a PC outside the McAfee work environment, such as your home PC. You can file an EthicsPoint report from any computer that can access the Internet. Many public locations, including the public library, have Internet computers. If you don’t have access or are uncomfortable using a computer, you can call the EthicsPoint toll-free Ethicsline which is available 24 hours a day, 365 days a year.

Q. Should I identify myself?

If you choose to identify yourself in reporting your concern, McAfee will make every reasonable effort to hold your name in confidence during the investigation. Many investigations can be more quickly and effectively completed when the reporter is identified because it allows McAfee’s investigator to follow up directly with the reporter.

Q. May I report my concern anonymously?

In all countries except those which prohibit anonymous reporting, you may report your concern anonymously by using either the web-based form or the McAfee Ethics Helpline, which is operated by EthicsPoint. If you choose to make your report anonymously, you will be provided with a report key and asked to create a password. You will need to retain these to return to the report you previously submitted. When you check back, you can monitor the progress on your concern and add additional information, if necessary. This will also allow McAfee to ask follow-up questions, while protecting your anonymity.

Q. Why do I need a password?

Your password and report key allow you to track the progress of your issue, to return to your report to include additional information, attach documents, answer any questions the company might have and to follow up on your report.

At the end of your telephone call or web-based report, EthicsPoint will provide you with a report key and ask you to create a password. You will be asked to telephone McAfee’s Helpline, operated by EthicsPoint, or visit the EthicsPoint website three to five business days after you make your initial report. At that time, you can monitor progress on your report and learn whether any additional information is needed from you to address your concern.

Q. What should I do if I lose my Report Key or password?

Because of the high level of confidentiality that is maintained for reports, if you lose your report key or password, you will be required to file a new report. You can mention in the new report that this matter relates to another report you supplied earlier.

Q. My native language is not English. Are there resources available that assist with report translations if I speak or write in other languages?

Whether a report is submitted using the telephone or the Internet, there are translation resources available to assist with reports in languages other than English. If reporting is done via telephone, the reporter must be able to speak the name of their preferred language in English to the EthicsLine operator. A translator will then assist with capture of the written report in English. If a report is made via the Internet in a language other than English, translators will translate the report to English, along with translation of future correspondence between the reporter and the Company employee handling the report.

Q. I am concerned that the information I provide will ultimately reveal my identity. How can you assure me that will not happen?

The reporting tool is designed to protect your confidentiality and/or anonymity. However, you as a reporting party need to ensure that the body of the report does not reveal your identity by accident, for example, "From my cube next to Jan Smith." or "In my 33 years."

Q. Isn’t this system just an example of someone watching over me?

The EthicsPoint system concentrates on being a positive aspect of our overall philosophy, and allows us to assure a safe, secure, and ethical workplace. You are encouraged to seek guidance on ethical dilemmas, provide positive suggestions, or communicate a concern. Effective communication is critical in today’s workplace and this is a great tool to enhance that communication.

We have carefully chosen the best reporting tool to meet our compliance obligations while maintaining a positive reporting environment.

Q. I am aware of some individuals involved with unethical conduct, but it doesn't affect me. Why should I bother reporting it?

Our company chooses to promote ethical behavior. All unethical conduct, at any level, ultimately hurts the company and all employees, including you. You only have to consider what happened in recent corporate scandals to see disastrous effects that a seemingly harmless lapse in ethics can have on an otherwise healthy company. So if you know of any incidents of misconduct or ethical violations, consider it your duty to yourself and your coworkers to report it.

Q. I am not sure if what I have observed or heard is a violation of company policy, or involves unethical or illegal conduct, but it just does not look right to me. What should I do?

File a report. EthicsPoint can help you prepare and file your report so it can be properly understood. We'd rather you reported a situation that turns out to be harmless than let possible unethical or illegal behavior go unchecked because you weren't sure.

Q. Where do these reports go? Who can access them?

Reports are entered directly on the EthicsPoint secure server to prevent any possible breech in security. EthicsPoint makes these reports available only to specific individuals within McAfee’s identified teams who are trained and committed to ensure that no report is ever shared with implicated parties, their peers, or subordinates.

Q. What if this is an emergency?

Concerns about an immediate threat of physical harm or damage to property should not be reported to EthicsPoint. If you require emergency assistance, please contact your local emergency services.

Q. How can I report my concern to the Ethics & Compliance Office?

You can email or write the McAfee Ethics & Compliance Office directly at:

Email: ethics@mcafee.com

Mailing Address:
McAfee Ethics & Compliance Office
5000 Headquarters Dr.
MS 1S252
Plano, TX 75024

You can also complete a report on this website, or you may speak with a specialist in EthicsPoint's call center, which answers calls to the McAfee Ethics Helpline. Regardless of which option you select, you will have the option to remain anonymous (where permitted by law), if you so choose.

Q. What if I face retaliation?

Retaliation for reporting a concern or making a complaint is prohibited and is a violation of the Code of Conduct. If you feel you have been retaliated against, contact the Ethics & Compliance Office, Human Resources or the Ethics Helpline.

ATTENTION! This webpage is hosted on EthicsPoint's secure servers and is not part of the McAfee website or intranet.