Nordstrom is committed to conducting business with integrity.
We believe that clear, open, honest and respectful communication will help move our business forward.
Furthermore, Nordstrom respects the rights of impacted individuals throughout our value chain. We seek out suppliers who share our commitment to ethical business practices and abide by the standards and expectations communicated through our Partner Code of Conduct and accompanying policies, which address topics including subcontracting, child labor, forced labor, wages, health and safety freedom of association, human trafficking, anti-corruption and more. These standards apply to our brand suppliers, manufacturers that work with Nordstrom Product Group, and vendors in any part of our business.
Nordstrom is committed to an environment where open and honest communication is the expectation, not the exception. We want you to feel comfortable approaching us with your concerns. If you believe that a Nordstrom supplier, employee, or anyone working on Nordstrom’s behalf, has violated any of Nordstrom’s policies, or has engaged in illegal or otherwise improper conduct, please report it to Nordstrom immediately.
Concerns can be reported through this hotline which is hosted by a third-party hotline provider called EthicsPoint. Concerns reported through EthicsPoint can be submitted anonymously if you wish. The information you provide will be sent to us by EthicsPoint. All reported concerns are reviewed and routed to the appropriate Nordstrom resource for investigation and/or response. If a concern requires investigation, it is investigated by an appropriate, qualified and objective person.
An investigation may uncover opportunities to improve our policies or processes or the need for other corrective action. Nordstrom works internally or with external partners to implement any changes needed.
See the EthicsPoint FAQs for more information.
After you complete your report you will be assigned a unique code called a "report key." Write down your report key and password and keep them in a safe place. After 5-6 business days, use your report key and password to check your report for feedback or questions.