Our Commitment

At Nordstrom Product Group, we recognize that our success is based on the quality of our relationships with customers, employees, agents, suppliers and communities. To maintain the high caliber of these relationships and to achieve our goal of always providing the best-value product in the most equitable manner, we have established standards for our business suppliers in our Nordstrom Partnership Guidelines.

Nordstrom Product Group is committed to an environment where open and honest communication is the expectation, not the exception. We want you to feel comfortable in approaching your supervisor or management in instances where you believe violations of policies or standards have occurred. If you do not feel comfortable sharing your concerns with them directly, or issues reported have not been resolved, then you are encouraged to submit reports relating to:

  • Wages and Benefits
  • Hours and Overtime
  • Health and Safety
  • Nondiscrimination
  • Harassment and Abuse
  • Freedom of Association
  • Forced Labor
  • Child Labor
  • Anti-Corruption
  • Subcontracting and Change of Control
  • Legal Compliance
  • Other

In situations where you prefer to place an anonymous report in confidence, you are encouraged to use this hotline, hosted by a third party hotline provider, EthicsPoint. The information you provide will be sent to us by EthicsPoint on a totally confidential and anonymous basis if you should choose. You have our guarantee that your comments will be heard.

See the EthicsPoint FAQs for more information.

To Make a Report

You may use either of the following two methods to submit a report:

  • Select the "Make a Report" link at the top of this web page.
  • OR
  • Dial toll-free, within the United States, Guam, Puerto Rico and Canada:

After you complete your report you will be assigned a unique code called a "report key." Write down your report key and password and keep them in a safe place. After 5-6 business days, use your report key and password to check your report for feedback or questions.