You may use either of the following two methods to submit a report:
After you complete your report you will be assigned a unique code called a "report key." Write down your report key and password and keep them in a safe place. After 5-6 business days, use your report key and password to check your report for feedback or questions.
Aflac is an organization with strong values of responsibility and integrity. As an insurer, Aflac must be especially vigilant of health care fraud or fraud specifically related to voluntary health care, health care coverage, and fraudulent billing for health care services. Our anti-fraud plan is designed to promote the prevention and early detection of fraud in all areas of Aflac’s key business processes.
Aflac strives to protect its shareholders and policyholders through the employment of effective anti-fraud programs, the full investigation of all material fraud allegations and compliance with all state and federal regulations concerning such matters. Aflac is committed to an environment where open, honest communications are the expectation, not the exception. We want you to feel comfortable in approaching us where you believe violations of regulations, policies, or standards have occurred.
In situations where you prefer to place an anonymous report in confidence, you are encouraged to use the fraud hotline or this website, hosted by a third party hotline provider, EthicsPoint. You are encouraged to submit reports of suspected fraudulent activity involving our sales professionals, policyholders, vendors, and employees, as well as anyone not directly affiliated with Aflac who could be engaged in fraudulent activity impacting our company.
The information you provide will be sent to us by EthicsPoint on a totally confidential and anonymous basis if you should choose. You have our guarantee that your concerns will be reviewed and appropriate action taken to further investigate as needed.
See the EthicsPoint FAQs for more information.