To Make a Report


By phone:

Dial toll-free, within the United States, Guam, Puerto Rico and Canada:

After you complete your report, you will be assigned a unique code called a "report key." Write down your report key and password and keep them in a safe place. After 5-6 business days, use your report key and password to check your report for feedback or questions.

Our Commitment

Urgent Care Group (UCG) is creating the leading urgent care company by combining and developing the best urgent care centers in partnership with excellent providers and premier health systems. Urgent Care Group is focused on taking care of others by providing affordable and accessible care to help them Get Better. Faster! The Urgent Care Group Network includes more than 50 centers operating as four brands: Total Access Urgent Care in Missouri, Medac Urgent Care in North Carolina, MEDcare Urgent Care in South Carolina, and Health Choice Urgent Care in partnership with Northside Hospital in Georgia.

We are a leading provider of urgent care services in communities throughout the US. While each center meets state and local requirements for healthcare providers, Urgent Care Group is self-motivated to excellence in patient care and service. Our teams of providers and associates are committed to integrity, transparency, and continuous quality improvement. Our management team brings best practices to each location resulting in local care backed by a national organization. Our Code of Conduct and Compliance Program Manual describes our policies related to applicable laws and regulations, and standards of ethical conduct for Associates and independent contractors.

Urgent Care Group is committed to an environment where openness of communication is expected, not an exception. If you are a patient or family member, we encourage you to talk directly to the Center’s Director of Operations. If you are an associate, we encourage you to talk with your supervisor in circumstances where you believe there has been an incident of company policy or standards has occurred.

In situations where you prefer to place an anonymous report in confidence, you are encouraged to use this Helpline, hosted by EthicsPoint, a third-party helpline provider. You are encouraged to submit concerns regarding your care or perceived incidents of our Code of Conduct and Compliance Program Manual, as well as asking for guidance related to policies and procedures and providing positive suggestions and comments.

If you should choose, the information you provide will be sent to Urgent Care Group by EthicsPoint on a totally confidential and anonymous basis. You have our guarantee that your comments will be heard.

See the EthicsPoint FAQs for more information.