Six Things to Know About the Integrity Hotline
What is the Integrity Line?
It is a confidential communication through which you can ask questions and raise concerns about ethics, compliance or PeaceHealth or ZoomCare’s Code of Conduct.
Who administers the Integrity Line?
The Integrity Line is administered by an independent company (NAVEX), is available 24 hours a day, seven days a week, and can accommodate calls in more than 75 languages. You can contact EthicsPoint anonymously by phone or through the web from most locations.
Who else can I speak to?
PeaceHealth and ZoomCare encourages speaking up. You can contact your supervisor, manager, HR, or any member of Organizational Integrity/Compliance team.
What happens after I contact the Integrity Line?
Once you submit a question or concern via phone or web, you will receive a report key and password which can be used to follow up on your submission. Then, an electronic summary is sent to a member of Organizational Integrity/Compliance team for review and to determine further action.
What is PeaceHealth and ZoomCare’s stance on retaliation?
“Retaliation” is defined as treating an employee adversely for engaging in a legally protected activity and can include a negative job action such as discipline, demotion, termination, salary reduction, change in job or shift assignment, or giving a performance evaluation that is lower than it should be.
“Good faith” does not mean that the investigation confirmed that the reported concern or activity was occurring or had occurred and was a violation of PeaceHealth or ZoomCare’s policies. Instead, it requires only that the reporter provides all known, truthful information at the time to aid in the investigation.
Are reports to the Integrity Line secure and confidential?
PeaceHealth and ZoomCare uses NAVEX's EthicsPoint case management application to support the administration of the Integrity Line. EthicsPoint is hosted on NAVEX's secure servers and is not part of PeaceHealth or ZoomCare’s website or Intranet. Any report you make will be kept confidential to the fullest extent possible consistent with law and good business practices.