You may use either of the following two methods to submit a complaint:
After you complete your report you will be assigned a unique code called a "report key." Write down your report key and password and keep them in a safe place. After 10 business days, use your report key and password to check your report for feedback or questions.
Rush University is deeply committed through its I CARE values to provide every student with an unparalleled experience including responding to student complaints in an effective and timely manner. Student complaints regarding services, academic programs, improper conduct, or other challenges impacting the student’s experience may be addressed informally such as following up with the specific staff or faculty affiliated with a particular issue.
In the case where a student feels their complaint would be best handled through formal procedures, Rush University offers a process for students to confidentially submit their formal complaints through the Student Complaint Portal. Rush University has partnered with a third party service; NAVEX, that supports the Student Complaint Portal reporting system.
Certain complaints have specific procedures, such as Title IX sexual misconduct or Grade Appeals. Under circumstances where a student files a formal complaint through the Student Complaint Portal requiring a specific procedure or contact person, the complaint will automatically be routed to the appropriate area for additional review and follow-up. The University’s goal is to make it seamless for students to file a complaint, regardless if the student is not exactly sure where the complaint should be filed. Please review the Student Complaint Portal FAQs for additional information. Students should also refer to their University student handbook or their specific academic program guidebook for certain procedures.
Student complaints can also be submitted anonymously, however students should keep in mind that there are inherent limitations with the University conducting a thorough investigation if the complaint is submitted anonymously.