Community Health Plan of Washington (CHPW) is committed to conducting business with the highest degree of ethics, integrity, and compliance with laws. Our Standards of Conduct set forth these commitments and provide standards for our conduct across our CHPW workforce, governing body, and our contracted first tier, downstream, and related entities (FDRs).
CHPW’s Standards of Conduct are an extension of our Mission and organizational values, and go beyond complying with laws; the standards reflect our expectations that CHPW’s staff, governing body, and contracted partners (FDRs) will conduct all business with honesty, dignity, and respect for our members, and that all activities are conducted with the utmost degree of integrity. It is important that each of us understand and follow CHPW’s Standards of Conduct, comply with all applicable laws, and refrain from business situations that would place CHPW at risk or jeopardize CHPW’s integrity and reputation in the community.
Every CHPW workforce member is encouraged to report any known or suspected illegal or unethical behavior, or violations of the Standards of Conduct. You may report concerns by calling the Compliance Hotline at (800) 826-6762, or by completing the online form. The Compliance Hotline and online reporting form are managed by NAVEX. The Compliance Hotline and online form are available 24 hours a day, 7 days a week. CHPW has a zero-tolerance policy against retaliation, or threats of retaliation, against individuals or entities making good-faith reports.
In order to ensure confidentiality and comfort in reporting, the Hotline vendor does not trace or record calls. If you choose to remain anonymous, no one will attempt to identify you. All reports of suspected violations will be thoroughly investigated in as discrete and confidential manner. Reports of suspected violations are forwarded to CHPW’s Compliance Officer and the Vice President, General Counsel.
Maintaining ethical conduct and complying with laws are foundational to CHPW’s Mission and success. We count on each and every employee to do their part by understanding and adhering to the Standards of Conduct and reporting any potential concerns.
You may use either of the following two methods to submit a report:
After you complete your report you will be assigned a unique code called a "report key." Write down your report key and password and keep them in a safe place. After 5-6 business days, use your report key and password to check your report for feedback or questions.