Living our Mission, Vision and Culture

Every day, 16 million Californians depend on Pacific Gas and Electric Company (“PG&E”) to safely and reliably provide affordable, clean energy. And every day, our reputation is on the line. We are all responsible for doing our work with the highest standards and for acting with integrity, transparency and humility.

Our Code of Conduct is one of our best tools for getting this right. Adhering to our Code of Conduct is critical to carrying out our Mission, achieving our Vision and living our Culture. It is the document that guides our overarching commitment to compliance and our ethical Culture. With our Mission, Vision and Culture as the foundation, our Code of Conduct helps to ensure that all of us understand the expectations and requirements for which we are accountable and how we go about meeting them.

Living up to the Code helps us earn and safeguard the trust of our customers, regulators, coworkers and community members.

If you ever have questions about our Code, or if you have concerns about safety, possible misconduct or potential violations of laws, regulations or internal requirements, promptly notify your leader or contact resources such as our Compliance and Ethics (C&E) Helpline or Corrective Action Program (CAP).

This site can be used to submit a question, report a concern or misconduct and allows you to follow up on an existing report. This may even be done anonymously. It is very important to us that you understand all guidelines and expectations associated with reports of misconduct at PG&E. Please select the Frequently Asked Questions section in the toolbar above to review this and other important information.

To report safety and equipment issues, non-compliance, ineffective or inefficient work processes and procedures, and process improvement ideas, please submit a report to our Corrective Action Program.

We want to ensure that our conduct meets the highest legal and ethical standards, and we can only do that if people have the courage and commitment to come forward. Your concerns will be taken seriously and an appropriate investigation will be conducted.

PG&E prohibits retaliation against anyone who raises an issue in good faith or cooperates in a company investigation.

To Make a Report

You may use either of the following two methods to submit a report:

  • OR
  • Dial toll-free, within the United States, Guam, Puerto Rico and Canada:

After you complete your report, you will be assigned a unique code called a "report key." Write down your report key and password and keep them in a safe place. After 5-6 business days, use your report key and password to check your report for feedback or questions.

Follow-Up on a Report

  • Report Key:
  • Password:

If you do not have an EthicsPoint report key and password, your organization may have recently switched service providers. Please click continue to file a follow-up