Verizon Guideline

Integrity. Respect. Performance Excellence. Accountability. Social Responsibility.

Report Online Ask a Question Disclosure Follow Up

Things to know about the guideline:

What is the VZ Compliance GuideLine?

The VZ Compliance GuideLine is our confidential global compliance hotline, available 24/7 to V Teamers who want to ask questions, seek guidance and report concerns about ethics, compliance, or our Code of Conduct. You can either report your concern online through this website or over the phone using the GuideLine number for your country. The Ethics Office is available 24 hours a day, 7 days a week at 844-VZ-GUIDE, verizonguideline.com, or vzguide@verizon.com.


Who administers the Compliance GuideLine?

The GuideLine is administered by an independent company (NAVEX Global). It’s available 24 hours a day, seven days a week, and can accommodate calls in more than 75 languages.


Who else can I speak to?

You have an array of resources to assist you should you have any concerns or questions. Generally, your supervisor or manager will be in the best position to resolve an integrity concern. However, your direct supervisor is not your only option. In addition to the Ethics Office and the GuideLine, Human Resources, Legal, and the Security Department are also available to help.

Click here to see other ways to report a concern or ask a question


What happens after I contact the Guideline?

Once you submit your concern via phone or web, you will receive a Report Key and Password which can be used to follow up on your submission. Then, an electronic summary is sent to the Ethics Office for review and to determine further action. You are encouraged to follow-up in the event additional information is needed from you. If you reported anonymously, the questions will be posted through the GuideLine for you to review and respond using your Report Key and Password. You may or may not receive information on the ultimate results of the investigation, but you will receive confirmation that the issue has been addressed.


What is Verizon’s stance on retaliation?

Verizon strictly prohibits retaliation against employees for submitting complaints or cooperating with investigations. Anyone engaging in retaliation is subject to discipline, up to and including termination of employment. If you believe you or others are the subject of retaliation for reporting suspected misconduct or cooperating with an investigation, you must report the matter to the Ethics Office, Compliance GuideLine, Human Resources, or to the Legal Department.


Are reports to the Guideline secure and confidential?

All investigations, inquiries, and complaints are completely confidential. Confidentiality will be maintained to the extent permitted by law and appropriate with sensitivities to the important privacy interest of all parties. You also have the option of contacting the GuideLine anonymously. If you believe that an investigation is being conducted inappropriately, you should report it immediately.


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