If you suspect or see suspicious, unethical, or illegal behavior, report it. You may do so anonymously.
1-866-569-8477
(1-866-KMX-TIPS)
24 hours a day, 7 days a week.
Anytime, from any location.
Upon receipt of the report, NAVEX will forward the information to CarMax for investigation and follow up. Reports submitted to NAVEX will be handled promptly and discreetly. Retaliation of any kind against anyone who reports a concern will not be tolerated.
You may use either of the following two methods to submit a report:
After you complete your report, you will be assigned a unique code called a "report key". Write down your report key and password and keep them in a safe place. Use your report key and password to check the status of your report for feedback or questions.