CarMax HelpLine Reporting Website

Speak Up

If you suspect or see suspicious, unethical, or illegal behavior, report it. You may do so anonymously.

Call toll-free



Make a Report Online

24 hours a day, 7 days a week.
Anytime, from any location.

Upon receipt of the report, NAVEX will forward the information to CarMax for investigation and follow up. Reports submitted to NAVEX will be handled promptly and discreetly. Retaliation of any kind against anyone who reports a concern will not be tolerated.

Reporting Misconduct

Why should I report misconduct?

Unethical and illegal behavior or other misconduct can cause serious loss or harm to our Associates, customers, and Company. That is why it's everyone's responsibility to help prevent these activities. You make a difference!

If you suspect or see suspicious, unethical, illegal, or other misconduct, report it immediately. While speaking directly to a manager or supervisor usually represents the most effective way to report your concerns, our organization also offers an anonymous option to report misconduct. We have retained the services of NAVEX, an independent reporting service that allows you to communicate confidentially via telephone or internet, 24 hours a day, 7 days a week.

What are examples of problems or concerns that you should always report?
  • Suspicious, unethical, and / or illegal activity
  • Any violation of the Code of Business Conduct or CarMax Policies
  • Creating or ignoring safety hazards
  • Discrimination, harassment, or retaliation
  • Conflicts of interest
  • Theft, fraud, or misuse of assets
  • Disclosure of proprietary information
  • Use or sale of illegal drugs
  • Accounting or auditing irregularities
  • Antitrust or competition violations

View our Code of Business Conduct.

To Make a Report

You may use either of the following two methods to submit a report:

  • Click the "Make a Report Online" link to the right.
  • OR
  • Dial toll-free, within the United States:

After you complete your report, you will be assigned a unique code called a "report key". Write down your report key and password and keep them in a safe place. Use your report key and password to check the status of your report for feedback or questions.