At Capital One, we share a proud commitment to upholding the highest standards of ethical and professional conduct. As associates, we share a responsibility to protect each other and the Company by reporting suspected unethical behavior.
Doing the right thing includes speaking up when we believe someone has engaged in conduct that violates the law or our Code of Conduct. We strongly encourage all Capital One associates to immediately report any suspected or potential violations of law, our Code, or Company policy or other conduct that conflicts with our values. Associates may report concerns to their manager, Associate Relations (AR), or Ethics and Investigations (E&I).
You may also report any concerns through our hotline, EthicsPoint, which is managed by a third-party. Such reports may be submitted to EthicsPoint by phone or via the web and may be submitted anonymously. Regardless of whether you decide to remain anonymous, all reports will be treated confidentially. Finally, concerns about Capital One's accounting, internal accounting controls or auditing matters may be submitted in writing to the Lead Independent Director.
Raising concerns within Capital One does not prevent you from reporting the same concerns to law enforcement or the relevant government entity if there is a suspected or potential violation of law. If you are not sure whether to report a concern, seek guidance from your manager, AR, E&I, or your line of business Legal representative.
To ask a question or submit a complaint related to Capital One products or services please visit our Customer Support page.
Capital One prohibits retaliation against any individual for making good faith claims regarding possible violations of law, the Code, or other Company policy. Capital One also prohibits retaliation against any individual for participating or cooperating in any investigation. If you believe that you or another associate is being or has been retaliated against, report it to your manager, Associate Relations (United Kingdom: HR Europe Helpdesk; India: onsite HR representative) or anonymously through EthicsPoint. Capital One takes seriously misconduct claims, including retaliation, and will investigate these claims and take appropriate action. Individuals who engage in retaliation will be subject to disciplinary action, up to and including termination of employment.