Our Commitment

Signature HealthCARE is an organization with strong values of responsibility and integrity. Our Code of Ethics and Business Conduct contains general guidelines for conducting business with the highest standards of ethics.

Signature HealthCARE is committed to an environment where open, honest communications are the expectation, not the exception. We want you to feel comfortable in approaching your supervisor or management in instances where you believe violations of policies or standards have occurred.

In situations where you prefer to place an anonymous report in confidence, you are encouraged to use this hotline, hosted by a third-party hotline provider, EthicsPoint. You are encouraged to submit reports relating to violations stated in our Code of Ethics and Business Conduct, as well as asking for guidance related to policies and procedures and providing positive suggestions and stories.

The information you provide will be sent to us by EthicsPoint on a totally confidential and anonymous basis if you should choose. You have our guarantee that your comments will be heard.

See the EthicsPoint FAQs for more information.

To Make a Report

You may use either of the following two methods to submit a report:

OR

Dial toll-free, within the United States, Guam, Puerto Rico and Canada:
Signature HealthCARE:

CONFIDENTIAL & PRIVILEGED

QAPI, Peer Review, Attorney-Client & Work Product Protected Material

This CARELine / Hotline Report—including all narratives, documents, reports, attachments, notes, snapshot information, case details, synopsis, communications, and factual summaries—was created at the direction of, and for use of, Signature HealthCARE's Legal, Risk Management, Compliance, and/or Quality Assurance & Performance Improvement (QAPI) teams. It is intended exclusively for internal use in connection with legal risk mitigation, regulatory compliance, and quality assurance and performance improvement initiatives. Accordingly, this document constitutes, in whole or in part:

  • Attorney-Client Privileged Communication, where created to seek or provide legal advice;
  • Attorney Work Product, where prepared in anticipation of litigation or for use in legal proceedings; and/or
  • QAPI and Peer Review Work Product, as defined and protected under 42 U.S.C. §§ 1395i-3(b)(1)(B), 1396r(b)(1)(B) and 42 C.F.R. § 483.75(h), as well as applicable state laws governing peer review and quality improvement confidentiality.

This material is strictly confidential and not subject to disclosure or discovery in any civil, criminal, or administrative proceeding, except to the extent required to demonstrate compliance with applicable federal or state regulatory obligations. Access is limited solely to authorized personnel with a legitimate need to know and is provided without waiver of any applicable privileges or confidentiality protections, including but not limited to the attorney-client privilege, the work product doctrine, and QAPI or peer review confidentiality. Unauthorized use, dissemination, or disclosure is strictly prohibited.

After you complete your report, you will be assigned a unique code called a "report key." Write down your report key and password and keep them in a safe place. After 5-6 business days, use your report key and password to check your report for feedback or questions.