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TD Bank Group Conduct and Ethics Hotline

Follow up on a Report

Report Key:

EthicsPoint is NOT a 911 or Emergency Service:

Do not use this site to report events presenting an immediate threat to life or property. Reports submitted through this service may not receive an immediate response. If you require emergency assistance, please contact your local authorities.

Hotline Name Change

In 2021, the TD Whistleblower Policy was updated and renamed the TD Raising Conduct and Ethics Concerns Policy. In connection with this update, the TD Whistleblower Hotline has been rebranded as the TD Conduct and Ethics Hotline. The purpose and operation of the Hotline has not changed. The Hotline remains available as a confidential and anonymous reporting channel for any employee, director, third party worker, or member of the public to raise concerns to TD.

Our Commitment

As a responsible business enterprise and corporate citizen, TD Bank Group (TD) is committed to conducting its affairs to the highest standards of ethics, integrity, honesty, fairness and professionalism – in every respect, without exception, and at all times. While reaching our business goals is critical to our success, equally important is the way we achieve them. Every employee and director of TD is expected and required to assess every business decision and every action on behalf of the organization in light of whether it is right, legal and fair. This applies at all levels of the organization, from major decisions made by the Board of Directors to day-to-day transactions in branches and stores. It also applies to all TD wholly-owned subsidiaries around the world.

What to Report

To help us deliver on our commitment described in the previous paragraph, we have established this communication channel for employees and other stakeholders to report concerns relating to the integrity of TD accounting, internal accounting controls or auditing matters; ethical business or personal conduct, integrity and professionalism; or allegations of retaliation for having reported matters in good faith.

What not to Report

This reporting system does not replace the other methods employees or other stakeholders have traditionally used to communicate with TD. For example, employees are encouraged to first report matters of concern to their manager, human resources or higher levels of management. Between Us (TD's Employee Ombuds Office) is also available to employees to provide a confidential and off the record forum to discuss a work-related concern. Customers and clients are encouraged to first report matters to the manager of the business location at which the issue arose or the customer service area for the business segment and region. Nevertheless, if for any reason, you are not comfortable using any of these other reporting channels, or prefer to report your concern through this system, we do want to hear from you.

You Are Protected

This reporting system is confidential and if you wish to remain anonymous you may do so, except that if you are calling from certain European countries, anonymous reporting of certain types of matters may be discouraged. But in any case, you should feel comfortable using it. Individuals who make reports in good faith are protected against any form of retaliation.