Commonly Asked Questions

What happens when I make a report?
The Ethics & Compliance Line will help you to provide all the relevant information, and will summarize the details in a report that is sent to trained individuals in Marsh & McLennan’s Corporate Compliance, Employee Relations and Internal Audit teams. These recipients will assess your report and identify the most appropriate individual(s) to investigate, fairly and impartially.
Can I be penalized for reporting a genuine concern?
No. As affirmed in The Greater Good, Marsh & McLennan will not tolerate retaliation against any colleague who raises a concern in good faith about a violation of the law, the Code of Conduct or Company policy.
Is the toll-free telephone hotline confidential and anonymous?
Yes. You will be asked to provide the same information that you would provide in an Internet-based report. An interviewer will enter your responses into the Ethics & Compliance Line website. These reports have the same security and confidentiality measures applied as an Internet-based report. Calls to the Ethics & Compliance Line telephone service are not recorded.
Do I have to make my report in English?
The Ethics & Compliance Line can cater for a wide variety of languages. If you would like to speak in a language other than English, an interpreter can join the call to assist. Please be patient as this process may take several minutes.
What if I have trouble getting through on my company’s dedicated phone number?
If your country’s dedicated number does not work, please use AT&T Direct service. Click here for instructions.
Please tell the Ethics & Compliance Line operator that you had difficulty using your country’s dedicated number, so they can pass this information on to Marsh & McLennan.

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The Ethics & Compliance Line is not an emergency service.
Please do not use this site to report events presenting an immediate threat to life or property.
If you require emergency assistance, please contact your public emergency services.