Commonly Asked Questions
What happens when I make a report?
The Ethics & Compliance Line will help you to provide all the relevant information, and will summarize the details in a report that is sent to trained individuals in Marsh & McLennan’s Corporate Compliance, Employee Relations and Internal Audit teams. These recipients will assess your report and identify the most appropriate individual(s) to investigate, fairly and impartially.
Can I be penalized for reporting a genuine concern?
No. As affirmed in The Greater Good, Marsh & McLennan will not tolerate retaliation against any colleague who raises a concern in good faith about a violation of the law, the Code of Conduct or Company policy.
Is the toll-free telephone hotline confidential and anonymous?
Yes. You will be asked to provide the same information that you would provide in an Internet-based report. An interviewer will enter your responses into the Ethics & Compliance Line website. These reports have the same security and confidentiality measures applied as an Internet-based report. Calls to the Ethics & Compliance Line telephone service are not recorded.
Do I have to make my report in English?
The Ethics & Compliance Line can cater for a wide variety of languages. If you would like to speak in a language other than English, an interpreter can join the call to assist. Please be patient as this process may take several minutes.
What if I have trouble getting through on my company’s dedicated phone number?
If your country’s dedicated number does not work, please use AT&T Direct service. Click
here for instructions.
Please tell the Ethics & Compliance Line operator that you had difficulty using your country’s dedicated number, so they can pass this information on to Marsh & McLennan.
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