Integrity and Ethics
Integrity Always is a core value at Molina. It is essential to our organizational success and mission that we always do the right thing. We expect all employees, subcontractors and representatives of our company to serve our valuable internal and external stakeholders with the utmost integrity and in an ethical and compliant manner.
Absolute Accountability
Understanding that compliance is everyone’s responsibility as well as the obligation to speak up, helps the organization to foster an environment of honest and open communication, safety and trust in accordance with our Code of Business Conduct and Ethics.
Alertline case submissions include:
- Non-compliance with Federal and/or State laws
- Provider billing for services you didn’t receive
- A member allowing an unauthorized person to use their benefits
- Unauthorized disclosure of personal health information
- An employee or company representative violating the code of conduct or company policy
- Perceived retaliation from a manager
If you need assistance with services or benefits, requesting an ID card or changing your Primary Care Provider (PCP), please contact Member Services by calling the number on the back of your member ID card or by clicking the link above. These types of requests should not be submitted through the Alertline.