The AlertLine hotline is managed by NAVEX, an independent third-party vendor, to offer employees, members and providers a confidential way to report suspected instances of non-compliance, potential fraud, waste and abuse, HIPAA/ privacy incidents, company policy violations, unfair treatment in the workplace or other instances without the fear of retaliation.
Integrity Always is a core value at Molina. It is essential to our organizational success and mission that we always do the right thing. We expect all employees, subcontractors and representatives of our company to serve our valuable internal and external stakeholders with the utmost integrity and in an ethical and compliant manner.
Understanding that compliance is everyone’s responsibility as well as the obligation to speak up, helps the organization to foster an environment of honest and open communication, safety and trust in accordance with our Code of Business Conduct and Ethics.
Alertline case submissions include:
If you need assistance with services or benefits, requesting an ID card or changing your Primary Care Provider (PCP), please contact Member Services by calling the number on the back of your member ID card or by clicking the link above. These types of requests should not be submitted through the Alertline.