Our Commitment

Rakuten Americas is an organization with strong values of responsibility and integrity. Our Code of Conduct contains general guidelines for conducting business with the highest standards of ethics.

Rakuten Americas is committed to an environment where open, honest communications are the expectation, not the exception. Feeling safe at work as you are – regardless of gender, ethnicity, sexual orientation, marital status, religion, age, or any other characteristic protected by law – is crucial to your ability to be your best self at work.

You should feel like the place you work respects and values you. And when you need to speak up, you should feel it’s safe to do so, without fear of consequences. If you are aware of an issue, you can report it with full confidence that your rights and privacy will be protected according to local law.

I hope that you can feel comfortable approaching HR, your supervisor or management in instances where you believe violations of policies or standards have occurred.

In situations where you prefer not to report through those channels, please use this hotline, hosted by a third-party hotline provider, EthicsPoint.

You have our guarantee that your comments will be heard and you will not be retaliated against for making a good faith report.

See the EthicsPoint FAQs for more information.

See the Data Protection & Privacy Notice for more information.

For EMEA employees, refer to the EMEA RHQ Whistleblowing Procedure (available in English and Spanish).

For Rakuten TV employees and stakeholders, refer to the Rakuten TV Whistleblowing Procedure (available in English and Spanish).