Welcome to the Aspen Ethics Helpline

Aspen Insurance Group (“ Aspen ”), is a Bermuda-based holding company that underwrites specialty insurance and reinsurance on a global basis through its operating subsidiaries. To find out more about Aspen's business, product lines and the areas we operate, go to our website.

Aspen is committed to conducting business ethically, with integrity and in full compliance with applicable laws and regulations. Aspen’s Code of Conduct reflects this commitment and serves as a framework to guide our behaviours.

If you have a concern relating to any suspected wrongdoing by Aspen, Aspen’s Personnel or Aspen’s services providers, agents and representatives you should report it.

For circumstances where you are not comfortable reporting the issue to your Manager, Human Resources, Compliance or Internal Audit, you should use the Aspen Ethics Helpline. Reports can be made anonymously. The Helpline is;

  • available 24 hours a day, seven days a week,
  • available in several languages, and
  • run by an independent, third-party provider.

All reported concerns are treated in strict confidence to the maximum extent possible. Aspen does not tolerate retaliation against any individual who reports a concern in good faith. However, you must not make intentionally false or malicious reports under this policy. Such reports may be dealt with under Aspen’s disciplinary procedures.

Protection against retaliation is also extended to any individuals who assist in any investigation. All claims of retaliation will be treated separately to the original claim.

Please refer to the Aspen Ethics Helpline FAQs for additional information and a step-by-step guide on how to report via the Ethics Helpline.

To Make a Report

After you complete your report you will be assigned a unique code called a "report key." Write down your report key and password and keep them in a safe place. After 5-6 business days, use your report key and password to check your report for feedback or questions.